Client Relationship Coordinator

Nationwide Middle East Properties LLC; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

A premier real estate destination is seeking a Client Relationship Coordinator in Abu Dhabi. This role involves managing client interactions, providing exceptional service, and supporting sales objectives while maintaining accurate records. The ideal candidate must have at least 2 years of experience in client relations, be fluent in Arabic and proficient in English, and possess strong organizational skills. Candidates with a background in real estate are preferred. This position offers competitive compensation and opportunities for career development.

Benefits

Attractive salary package

Structured opportunities for professional growth

Collaborative work environment

Qualifications

• 2+ years of experience in Client Relations, Account Management, or Customer Success.
• Experience in Real Estate or Property Management is preferred.
• Native-level fluency in Arabic (spoken and written) is mandatory.

Responsibilities

• Act as the primary contact for high-value inquiries from clients.
• Manage client relationships and facilitate property viewings.
• Liaise with Sales, Leasing, and Marketing for cohesive client experience.
• Maintain accurate records in the CRM and generate reports.

Skills

Client relations

Account management

Fluent in Arabic

Professional proficiency in English

CRM proficiency

Organizational skills

Emotional intelligence

Education

Bachelor’s degree in Business Administration, Communications, Marketing, or related discipline

Tools

Salesforce

Zoho

Microsoft Dynamics

MS Office Suite

Job description

Job Title: Client Relationship Coordinator

Location: Abu Dhabi, UAE

Employment Type: Full-Time

Department: Customer Experience / Sales Support

Language Requirement: Arabic (Native/Fluent) & English (Professional Proficiency)

Company Overview

Nationwide Middle East Properties is a premier real estate destination and property technology firm based in the UAE. Recognized for our market intelligence and commitment to excellence, we connect investors, tenants, and stakeholders with exceptional property opportunities. Our culture is defined by professionalism, integrity, and a relentless drive to set new benchmarks in the Abu Dhabi property sector. We empower our teams with the resources and environment necessary to deliver world-class service.

Job Summary

The Client Relationship Coordinator acts as the primary bridge between NWMEA.com and our diverse clientele. The successful candidate will be responsible for managing the end-to-end client journey, ensuring seamless communication, and fostering long-term professional relationships. This role requires a bilingual (Arabic/English) professional who can navigate complex client inquiries with diplomacy, maintain accurate data records, and support the broader sales and leasing objectives of the organization.

Key Responsibilities

1. Client Account Management & Engagement

• Serve as the first point of contact for high-value inbound inquiries, delivering a superior standard of service to both Arabic and English-speaking clients.
• Proactively manage client relationships to identify needs, preferences, and investment goals, ensuring a personalized service delivery.
• Facilitate the scheduling of property viewings, consultations, and meetings between clients and the advisory team.

2. Operational Support & Coordination

• Liaise between the Sales, Leasing, and Marketing departments to ensure a cohesive client experience and alignment on property availability.
• Manage the client onboarding process, ensuring all documentation is compliant with company policies and UAE real estate regulations.
• Coordinate follow-up activities to nurture leads and maintain engagement throughout the sales cycle.

3. Issue Resolution & Service Excellence

• Address and resolve client complaints or concerns promptly, utilizing problem-solving skills to turn challenges into opportunities for loyalty.
• Uphold Nationwide Middle East Properties’s brand standards in all written and verbal communications.

4. Data Management & Reporting

• Maintain impeccable records within the CRM system, ensuring all client interactions, feedback, and status updates are logged accurately.
• Generate weekly reports on client sentiment, inquiry volume, and conversion metrics for senior management review.

Candidate Requirements

Education & Experience

• Experience: A minimum of 2+ years of professional experience in Client Relations, Account Management, or Customer Success. Experience within the Real Estate or Property Management sector is strictly preferred.
• Education: Bachelor’s degree in Business Administration, Communications, Marketing, or a related discipline.
• Language Skills: Native-level fluency in Arabic (spoken and written) is a mandatory requirement for this role, alongside professional fluency in English.

Technical & Soft Skills

• Proficiency in CRM platforms (Salesforce, Zoho, Microsoft Dynamics) and MS Office Suite.
• Strong understanding of the Abu Dhabi real estate market dynamics and geography.
• Exceptional organizational skills with the ability to manage multiple stakeholders simultaneously.
• High emotional intelligence, professional presentation, and a client-centric mindset.

What We Offer

• Competitive Compensation: Attractive salary package commensurate with experience.
• Career Development: Structured opportunities for professional growth within a market-leading organization.
• Corporate Culture: A collaborative, high-performance work environment in the heart of Abu Dhabi.

Nationwide MEA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.