Client Relations Manager

Move One; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading relocation services provider in Dubai is seeking a Client Relations Manager to expand business opportunities and maintain client satisfaction. Responsibilities include developing new corporate relationships, ensuring service delivery, and managing existing accounts. The role requires strong communication skills and experience in sales or client management within the relocation industry.

Qualifications

• Proven experience in business development or client relations, ideally in relocation or logistics.
• Strong communication and negotiation skills are essential.
• Ability to build lasting relationships and deliver outstanding customer service.

Responsibilities

• Identify and engage potential corporate clients for relocation services.
• Maintain regular contact with existing clients to ensure satisfaction.
• Monitor client accounts to ensure timely service delivery.
• Track and report on client interactions and sales pipeline.

Skills

Business development experience

Strong communication skills

Negotiation skills

Customer service excellence

Familiarity with procurement processes

Job description

Overview

The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.

Key Responsibilities

1. New Business Development:

   Identify and engage with potential corporate clients in need of relocation and moving services. Present Move One's services to prospective clients, ensuring we are added to their approved vendor lists. Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.

2. Client Relationship Management:

   Maintain regular contact with existing clients to ensure satisfaction with services. Act as the primary point of contact for clients, addressing inquiries and resolving service issues. Foster strong relationships to encourage repeat business and referrals.

3. Account Maintenance:

   Monitor client accounts, ensuring all services are delivered on time and within scope. Coordinate with internal teams to manage logistics, ensuring seamless service delivery. Regularly review and assess client needs, proposing additional services or improvements.

4. Reporting and Feedback:

   Track and report on client interactions, sales pipeline, and successful bids. Gather client feedback to inform service enhancements and address areas of improvement.

Skills and Requirements

• Proven experience in business development, sales, or client relations, ideally within the relocation or logistics industry.
• Strong communication and negotiation skills.
• Ability to build lasting relationships and provide outstanding customer service.
• Familiarity with the corporate procurement process and vendor management.

This role is essential for expanding our customer base and ensuring continued satisfaction with our services