Client Experience Specialist — Elevate Customer Care (Dubai)

Srt energy; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading energy and utilities company in Dubai is seeking a dedicated Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for responding to customer inquiries, providing accurate information, and building sustainable relationships with clients. Strong communication skills and a customer-oriented mindset are essential for ensuring a positive experience. This entry-level position offers full-time employment with health insurance and commuting allowances.

Benefits

Health Insurance

Visa

Transport/Commuting Allowance

Qualifications

• Proven experience in customer support or client service.
• Strong phone contact handling skills.
• Familiarity with CRM systems is preferred.

Responsibilities

• Respond promptly to customer inquiries.
• Provide accurate information regarding products and services.
• Handle customer complaints effectively.
• Build sustainable relationships and trust with customers.
• Process orders and requests promptly.
• Meet personal and team targets for customer satisfaction.

Skills

Customer support experience

Phone contact handling

Active listening

CRM systems familiarity

Excellent communication skills

Customer orientation

Problem-solving skills

Education

High school diploma

College degree

Job description

A leading energy and utilities company in Dubai is seeking a dedicated Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for responding to customer inquiries, providing accurate information, and building sustainable relationships with clients. Strong communication skills and a customer-oriented mindset are essential for ensuring a positive experience. This entry-level position offers full-time employment with health insurance and commuting allowances.