Client Engagement Manager - IT Sales

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading IT services company in Dubai seeks a Senior Client Engagement Manager to drive strategic sales growth in the UAE market. The candidate will manage the full sales cycle, focusing on enterprise and public-sector clients. The ideal candidate has over 10 years of experience in IT solution sales, strong negotiation skills, and a deep understanding of cloud, enterprise platforms, and ITSM solutions. This role promises career development in a collaborative environment.

Qualifications

• 10+ years of experience in IT solution sales, handling enterprise accounts.
• Strong background in AMC renewals and new business generation.
• Experience working with OEMs and enterprise customers in the UAE.

Responsibilities

• Develop and execute a territory sales strategy focused on government and enterprise sectors.
• Lead the end-to-end sales process from prospecting to contract closure.
• Work closely with pre-sales and delivery teams to design tailored solutions.

Skills

IT solution sales / business development

Cloud & Infrastructure

Enterprise Platforms

ITSM/ESM

RPA & Automation solutions

Negotiation skills

Stakeholder management

Pipeline forecasting

Education

Bachelor’s degree in IT

MBA in Sales/Marketing

Tools

CRM systems

Microsoft Dynamics

ServiceNow

Job description

Company Overview

Intertec Softwares Pvt Ltd is a reputable IT services company headquartered in Dubai, with a strong presence in the Middle East and India. Specializing in digitalization, IT services, smart assets, IoT, and cybersecurity, Intertec serves sectors such as Retail, Banking, Insurance, and Healthcare. With over 200 employees, the company is recognized for its commitment to innovation, customer satisfaction, and operational maturity.

Job Overview

The Senior Client Engagement Manager – IT Solution Sales will drive strategic business growth in the UAE market by selling Intertec’s IT solutions and services portfolio. This role focuses on enterprise and public-sector clients, managing the full sales cycle, building long-term relationships, and achieving revenue and profitability targets.

Qualifications and Skills

• Bachelor’s degree in IT; MBA in Sales/Marketing preferred.
• 10+ years of experience in IT solution sales / business development, handling enterprise accounts and closing complex IT deals.
• Strong background in:
• AMC renewals & new business generation
• Software maintenance renewals & upgrades
• Outsourcing, managed services & professional services
• Exposure to one or more IT solution domains:
• Cloud & Infrastructure – Azure, AWS, Oracle
• Enterprise Platforms – Microsoft Dynamics, Asset Management, ERP, CRM
• ITSM/ESM – ServiceNow, Ivanti, ManageEngine
• RPA & Automation solutions
• Low-code / No-code platforms
• Strong negotiation, stakeholder management, and pipeline forecasting skills.
• Experience working with OEMs, distributors, and enterprise customers in the UAE/GCC.

Roles and Responsibilities

1. Business Development & Sales Growth

• Develop and execute a territory sales strategy focused on UAE sectors such as government, BFSI, healthcare, retail, and enterprise.
• Identify, qualify, and close new IT solution opportunities.
• Lead the end-to-end sales process from prospecting to contract closure.
• Maintain accurate forecasting and CRM updates.

2. Account Management

• Own and grow key customer accounts by understanding needs and positioning relevant solutions.
• Drive upsell and cross-sell initiatives across Intertec’s IT services and solutions.

3. Collaboration & Solution Positioning

• Work closely with pre-sales, delivery, and practice teams to design tailored solutions.
• Partner with OEMs like Microsoft, Oracle, Cisco, ServiceNow, etc., for solution alignment and joint engagements.
• Provide insights on customer demand and market gaps.

4. Tendering & Proposal Management

• Lead RFP/RFQ responses including solution design inputs, pricing, compliance, and documentation.
• Conduct commercial and technical negotiations with procurement teams and leadership stakeholders.

5. Market Intelligence

• Track UAE market trends, competition, and technology advancements.
• Identify new growth areas and potential risks.