Claims Adjuster

Zurich International Life; Dubai; Hybrid; AED 150,000 - 200,000; Full time

Job summary

A leading global insurance provider in Dubai is seeking an experienced Claims Adjuster to advance our Claims Team. This role involves resolving complex commercial reinsurance claims while acting as a technical expert. The ideal candidate will have over 5 years of relevant experience, strong negotiation skills, and a deep understanding of commercial insurance fundamentals. Join us in a hybrid work environment as we strive to help our customers understand and protect themselves from risks.

Qualifications

• 5+ years of experience in Claims Operations within Commercial Insurance or loss adjusting.
• Sound understanding of commercial insurance business and reinsurance fundamentals.
• Ability to integrate quickly with a small team and act as a role model.

Responsibilities

• Act as a technical expert for team and business partners.
• Assess damages and negotiate settlement of claims.
• Manage a large portfolio of claims balancing service deliverables.
• Prepare reports and analyze data for management.

Skills

Strong negotiation skills

Investigative ability

Fluency in English

Excellent working knowledge of Microsoft Office suite

Education

Bachelor’s Degree or equivalent

Certificate/Diploma/Associate - CII/CILA

Job description

Overview

Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With around 55,000 employees serving customers in more than 210 countries and territories, we aspire to become the best global insurer as measured by our shareholders, customers and employees. We help individuals, small and medium sized companies and global corporations around the world understand and protect themselves from risk by offering a wide range of insurance products, solutions and advisory services.

We are looking for a seasoned Claims Adjuster to join and play a key role in the expansion of our Claims Team. This individual will resolve claims at the highest authority levels on commercial reinsurance claims reflecting the highest degree of technical complexity.

Responsibilities

• Act as a technical expert for own team, and internal business partners and provides insights to help improve product offerings, risk assessments and policy language
• Assess damages and negotiate settlement of claim by establishing an appropriate negotiation strategy
• Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits
• Use judgment to determine policy verification and coverage determination by analysing applicable coverage for claims and determining whether the loss falls within the coverage
• Work to have a timely resolution to claims by developing case strategy, developing a case evaluation; escalating issues as appropriate
• Ensures customer service by proactively communicating information, responding to inquiries following customer service protocols
• Contributes to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed
• Managing a large portfolio of claims and balancing service deliverables
• Manages litigation by assigning counsel within the approved panel and establish litigation plan and budget
• Preparing reports and analysing data to present to management

Qualifications

• Bachelor’s Degree (or equivalent) and more than 5+ years of experience within a Claims Operation environment within Commercial Insurance industry or loss adjusting practice
• Must have a Certificate/ Diploma/ Associate - CII/ CILA
• Sound understanding of commercial insurance business is essential combined with reinsurance fundamentals
• Strong negotiation skills combined with an investigative ability
• Fluency in English language skills, both written and spoken (Arabic desirable but not essential)
• Excellent working knowledge of Microsoft Office suite
• Ability to integrate quickly with a small team and act as a role model

Why Zurich

Zurich Values — Collaborate Together, Develop & Grow, Puts Customers First. Motivational fit — Make it Happen, Problem Solving.

Why Join Us

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! Join us as we constantly explore new ways to protect our customers and the planet.

Location & Employment Details

• Location(s): ZIC DIFC, AE - Dubai
• Remote working: Hybrid
• Employment Type: Permanent - Full Time
• Recruiter name: CI ME HR Team
• Closing Date: 05 Feb 2026