CID Data Entry Agent

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hospitality group in Abu Dhabi is seeking passionate individuals to join their team as Heartists. The role emphasizes excellent guest relations, effective communication, and the ability to anticipate customer needs. Candidates should be dynamic, service-oriented, and fluent in both English and Arabic, contributing to memorable experiences for guests.

Qualifications

• Good interpersonal skills and service-minded approach.
• Ability to anticipate guests' needs.
• Dynamic personality with good presentation skills.

Responsibilities

• Update guest data in the online system.
• Meet department's quantitative targets.
• Develop personalized relationships with guests.
• Handle guest complaints efficiently.
• Adhere to hotel rules and safety policies.

Skills

Interpersonal skills

Guest oriented

Service minded

Team spirit

Listening skills

Presentation skills

Fluent in English

Fluent in Arabic

Job description

Overview

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

Being a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: light, energy, colour, humour,
simplicity, friendly warmth and generosity .

Responsibilities

• Updates promptly and correctly all guest data (check in and check out) in the online system of the Novotel & Adagio simultaneously.
• Helps meet the department's quantitative targets through his/her sales efforts
• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team
• Conveys the brand and hotel image through his/her irreproachable attitude
• Follow all relevant Front Office procedures
• Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team
• Ensure that all guest documentations are available and up-to-date
• Assist the FO department in administrative tasksWhenever requested
• Maintain an up to date knowledge of the hotel and local services
• Report for duty punctually wearing the correct uniform and name tag
• Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
• Comply with local legislation as required
• Respond to any changes in the department as dictated by the needs of the hotel
• Attend training and meetings as and when required

Qualifications

• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
• Fluent in English & Arabic

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.