CID Data Entry Agent

Novotel Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand is looking for a Front Office team member to join their Abu Dhabi location. The role involves managing guest data, fostering guest loyalty through personalized interactions, and supporting the Front Office with administrative tasks. Ideal candidates should possess excellent interpersonal skills, be guest-oriented, and fluent in both English and Arabic. This position offers an opportunity to contribute to a valued guest experience and become part of a diverse team dedicated to responsible hospitality.

Benefits

Exclusive benefits specific to hospitality

Qualifications

• Experience in hospitality or guest services is preferred.
• Able to anticipate and meet guest needs.

Responsibilities

• Update guest data promptly in the hotel system.
• Encourage guest loyalty through friendly relationships.
• Assist the Front Office department with administrative tasks.

Skills

Good interpersonal skills

Guest oriented and service minded

Team spirit

Good listening skills

Presentation skills

Fluency in English

Fluency in Arabic

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status‑quo. By joining us you will become a Heartist®, because hospitality is, first and foremost, a work of heart. We will provide a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart

Join us and become a Heartist®.

Job Description

• Updates promptly and correctly all guest data (check in and check out) in the online system of the Novotel & Adagio simultaneously.
• Helps meet the department's quantitative targets through his/her sales efforts.
• Helps encourage guest loyalty by developing friendly, personalized relationships.
• Ensures that administrative procedures never take priority over guest relations.
• Anticipates guests' needs and takes them into consideration.
• Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team.
• Conveys the brand and hotel image through his/her irreproachable attitude.
• Follow all relevant Front Office procedures.
• Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team.
• Ensure that all guest documentations are available and up-to-date.
• Assist the FO department in administrative tasks whenever requested.
• Maintain an up to date knowledge of the hotel and local services.
• Report for duty punctually wearing the correct uniform and name tag.
• Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards.
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.
• Comply with local legislation as required.
• Respond to any changes in the department as dictated by the needs of the hotel.
• Attend training and meetings as and when required.

Qualifications

• Good interpersonal skills, guest oriented and service minded.
• Team spirit.
• Good listening skills and ability to anticipate.
• Good presentation and confident speaking skills.
• Dynamic.
• Fluent in English & Arabic.

Additional Information

Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.