Chinese-Speaking Front Desk Concierge

The First Group Hospitality; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality management company in Dubai seeks a Front Desk Associate to welcome guests and manage check-in/out processes. You will provide exceptional customer service and handle guest inquiries. Required skills include fluency in Chinese and strong communication abilities. Experience in hospitality is a plus. This role offers opportunities for growth within a dynamic team focused on delivering exceptional experiences.

Qualifications

• Fluency in Chinese is essential; English proficiency is preferred.
• Previous experience in hospitality is a plus but not mandatory.
• Strong communication and interpersonal skills required.
• High standards of personal grooming and hygiene expected.

Responsibilities

• Welcome guests with warmth and professionalism.
• Perform check-in and check-out procedures efficiently.
• Manage guest accounts, billing, and payments accurately.
• Provide information on hotel facilities and local attractions.
• Coordinate with departments to meet guest needs.
• Handle guest feedback and emergencies with empathy.
• Maintain front desk security and confidentiality.
• Monitor lobby cleanliness and presentation.
• Support guest arrivals and departures.
• Upsell rooms and services based on preferences.

Skills

Fluency in Chinese

English proficiency

Strong communication and interpersonal skills

Passion for customer service and teamwork

High standards of personal grooming and hygiene

Willingness to work in a fast-paced environment

Flexibility to work shifts and weekends

Job description

A leading hospitality management company in Dubai seeks a Front Desk Associate to welcome guests and manage check-in/out processes. You will provide exceptional customer service and handle guest inquiries. Required skills include fluency in Chinese and strong communication abilities. Experience in hospitality is a plus. This role offers opportunities for growth within a dynamic team focused on delivering exceptional experiences.