Chief Concierge at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel brand in Dubai seeks a Chief Concierge to lead the concierge team, ensuring personalized guest care and exceptional service standards. The ideal candidate will have experience in a luxury hotel, be a Les Clefs d'Or member, and possess strong leadership skills. This role focuses on enhancing guest experiences while maximizing sales through effective service delivery.

Qualifications

• Must be a Les Clefs d'Or member.
• Proven supervisory or leadership experience in luxury hotels.
• Exceptional leadership and interpersonal skills.

Responsibilities

• Greet guests warmly and engage with VIPs.
• Lead daily concierge operations ensuring seamless service.
• Develop elite relationships with vendors for enhanced offerings.
• Maximize sales revenues through effective upselling.

Skills

Leadership

Guest Service

Sales Techniques

Local Knowledge

Education

Degree or diploma in Hotel Management

Job description

Overview

Chief Concierge at Waldorf Astoria Dubai International Financial Centre (HOT0BTTK)

The Chief Concierge at Waldorf Astoria Dubai International Financial Centre is a distinguished ambassador of the hotel, embodying the essence of luxury service and personalized guest care. Chief Concierge leads the concierge team in delivering highly intuitive, bespoke and anticipatory service, ensuring every guest experience reflects the standards of Forbes Travel Guide Five-Star and the Waldorf Astoria’s commitment to excellence.

Work Locations

Waldorf Astoria Dubai International Financial Centre, Dubai International Financial Centre, Dubai 74777

Responsibilities

• Greet all guests warmly in public areas and personally engage with VIP guests in-room, ensuring a gracious and memorable welcome.
• Lead and supervise daily concierge operations to deliver seamless, polished service in alignment with Forbes Five-Star standards.
• Set departmental objectives, manage work schedules, budgets, policies, and procedures to ensure operational excellence.
• Monitor and elevate the appearance, performance, and service delivery of the concierge team, emphasizing training, coaching, and teamwork.
• Ensure team members possess up-to-date knowledge of hotel products, services, pricing, policies, and in-depth familiarity with the local area.
• Utilize extensive local and international expertise to provide exclusive recommendations, secure reservations, and curate exceptional guest experiences.
• Develop and maintain elite relationships with partners and vendors to enhance the hotel's bespoke offerings.
• Maximize sales revenues through refined upselling techniques and targeted marketing initiatives.
• Monitor guest satisfaction feedback and implement effective actions to continuously improve results.
• Maintain accurate guest profiles and preferences to deliver personalized experiences and foster loyalty.

Qualifications

• Degree or diploma in Hotel Management or equivalent.
• Candidate must be a Les Clefs d'Or member
• Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment.
• Strong commercial acumen with proven sales and upselling capabilities.
• Exceptional leadership, interpersonal, and communication skills with a refined, professional presence.
• Extensive knowledge of Dubai’s cultural, culinary, entertainment, and luxury landscape, as well as global destination trends.
• Impeccable grooming standards and a genuine passion for delivering elevated, personalized guest service.

What it will be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

Job

Job: Guest Services, Operations, and Front Office