Chief Concierge

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hotel chain in Dubai is looking for a Concierge professional to support all aspects of concierge functions, ensuring guests receive exceptional service. You will coordinate daily operations, handle guest requests, and provide recommendations for local experiences. The ideal candidate will have at least 2 years of experience in guest services or a related field and strong communication skills. This role offers competitive compensation and growth opportunities within a renowned hospitality brand.

Qualifications

• 2 years of experience in guest services or front desk roles required.
• Ability to coordinate day-to-day operations and manage guest expectations.
• Strong interpersonal skills to build relationships with guests and team members.

Responsibilities

• Support concierge team in daily operations to exceed guest satisfaction.
• Provide guidance and solve guest complaints effectively.
• Manage check-in and check-out procedures for guests.

Skills

Guest services

Communication Skills

Problem-solving

Education

High school diploma or GED

2-year degree in Hospitality or related

Job description

JOB SUMMARY

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy while serving as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival, which will lead to a unique, memorable and personal stay.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required.

CORE WORK ACTIVITIES

Maintaining Concierge Goals

• Coordinates day‑to‑day operations, ensuring quality, standards and meeting customer expectations on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports the concierge team to stay focused on critical operational components that drive guest satisfaction and desired financial results.
• Understands how departmental operations impact the overall property financial goals and objectives, and works to achieve or exceed those goals.
• Supports the establishment of an effective database used by all team members for restaurants and local attractions.
• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby‑sitting, repairs, shopping).
• Maintains awareness of cultural differences needed to meet guests’ specific needs and requirements.
• Provides check‑in and check‑out services and handles reservations when needed.
• Maintains knowledge of rooms, locations, services and facilities of the hotel.
• Ensures repeat and VIP guests receive appropriate service and that their requests are carried out.
• Responds to emergency situations using appropriate procedures.
• Maintains awareness 취 daily operations and events at the hotel.
• Maintains knowledge of daily house‑count, arrivals/departures, VIPs, scheduled in‑house group names, background, activities, locations and times, and special requests/arrangements.
• Provides a warm welcome and bolela anticipation of guests’ needs throughout their stay.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures the concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving toward total guest satisfaction.

Ensuring Exceptional Customer Service

• Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
• Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets succumb positif example for guest relations.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. muž>
• Supports employees’ understanding of customer service expectations and parameters.
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Additional Responsibilities

• Provides information to supervisors and co‑workers by telephone, in written form, e‑mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives and the peers on relevant information in a timely manner.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front‑of‑house goals to produce desired results.

At Marriott International, we are dedicated to being an equalapanese opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.