Channel Team Lead - UAE Nationals Only Hub Delivery

Amazon; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading global delivery services company is seeking an experienced Hub Channel Team Lead for their Dubai location. The role involves managing logistics teams, improving performance metrics, and ensuring operational efficiency in a fast-paced environment. Ideal candidates will have experience in logistics and data analysis, as well as team management skills. A UAE national with a family book is preferred.

Qualifications

• UAE national with family book.
• Experience in planning and performance metrics.
• Team management and logistics experience are essential.

Responsibilities

• Support daily management of operational duties.
• Supervise associates to meet and exceed KPIs.
• Communicate with delivery service providers for expectations.

Skills

Planning

Performance metrics

Process improvement

Team management

Logistics experience

Data analysis

Job description

To help us maintain our high standards of service, we are seeking an experienced and accomplished Hub Channel Team Lead to drive innovation within our busy Transportation network.

Your responsibilities:

1. Support the overall daily management of operational duties, deputizing for the Hub Account Managers as required.
2. Prioritize and continually improve safety at the delivery station.
3. Supervise logistics assistants, coordinators, and delivery associates to meet and exceed operational KPIs.
4. Monitor performance and coach team members; partner with supporting departments to improve logistics processes and operations.
5. Communicate with delivery service providers to set expectations and improve deliverables quality.
6. Interview candidates for associate roles.
7. Brief and monitor the workload of all associates, ensuring administrative tasks are completed accurately.
8. Measure and monitor workflows and daily metrics, assisting the Operations Manager with performance tracking and reporting.
9. Help train and mentor new associates.
10. Follow up on and resolve process-related issues as needed.
11. Work flexibly across shifts and do overtime when required.
12. Resource your team effectively, including training, performance management, and continuous monitoring.

Key job responsibilities:

1. Supervise shipment dispatch at the Hub.
2. Monitor supply run costs timely.
3. Manage operational metrics.
4. Identify improvement opportunities with stores.
5. Use maps to analyze store distribution and ADE Scouting.
6. Deep dive into store performance metrics.
7. Participate in continuous improvement projects.
8. Present program quality metrics in stakeholder meetings.
9. Collaborate with field team members to enhance customer experience.
10. Supervise debrief monitoring for road shipments.
11. Manage capacity performance analysis for volume balancing.
12. Support partners in delivery processes.

About the team:

The Hub program is part of Amazon's rapidly growing delivery network, partnering with small business owners to deliver to customers in complex last-mile scenarios. We are expanding in UAE, Egypt, Japan, Mexico, Spain, and the US, with plans for global reach.

Qualifications:

• UAE national with family book.
• Experience in planning, performance metrics, and process improvement.
• Team management experience.
• Logistics experience.
• Data analysis skills.

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