Central Control Operator

ALSTOM Transmission & Distribution; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading mobility solutions provider is seeking a Central Control Operator for their Dubai Automated People Mover system. The role involves ensuring safety and efficiency, managing train movements, and coordinating with various teams. The ideal candidate should have a high-school diploma, strong communication skills, and preferably experience in a control room environment. The position offers a chance to work with advanced control systems in a dynamic work environment, contributing to innovative projects that enhance public transportation safety and efficiency.

Benefits

Comprehensive social coverage

Investment in development

Dynamic working environment

Qualifications

• High-school diploma or equivalent; additional technical or vocational training is a plus.
• Previous experience in a control room or similar operational environment is preferred.
• Strong verbal and written communication skills.

Responsibilities

• Ensure safety for passengers and staff by adhering to all protocols.
• Supervise and coordinate schedule regulations.
• Monitor APM system using control room equipment.

Skills

Effective communication

Problem-solving

Decision-making

Radio communication proficiency

Education

High-school diploma or equivalent

Job description

Req ID: 506755

About Alstom

Leading societies to a low‑carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our portfolio ranges from high‑speed trains, metros, monorails, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility worldwide.

Role: Central Control Operator – Dubai, UAE

Full‑time onsite Central Control Operator, you will apply your detail‑oriented and safety‑focused expertise in a cutting‑edge field. You’ll work alongside diligent, collaborative, and proactive teammates. You’ll ensure the highest standards of safety and efficiency as the Central Control Operator for our Dubai Automated People Mover (APM) system. Day‑to‑day, you’ll work closely with teams across the business, supervise and coordinate automated train movements, and much more.

Key Responsibilities

Safety Management:

• Ensure the safety of passengers and staff by adhering to all safety protocols and procedures.
• Monitor system operations to identify and address potential safety hazards promptly.
• Conduct regular safety checks and audits in compliance with the rule book and standard operating procedures (SOPs).

Mainline Operations:

• Supervise and coordinate schedule regulations to meet scheduling objectives.
• Maintain balanced headways in accordance with service schedules.
• Manage service build‑ups/reductions.
• Control access to mainline territory and manage mainline automatic/manual train movements.
• Implement Work Authorization Procedures for mainline ATC territory in compliance with established access rules and procedures.
• Utilise multiple systems and control the safe operation on site and permit area.
• Understood operations of power distribution, PA/PIS, building management and access control systems.
• Manage Traction Power Sub‑Station to 750 VDC system and monitor for alarms.
• Manage incoming telephone communications, emergency communications and requests for immediate/routine station maintenance or service.
• Contact and coordinate emergency services in response to emergencies on the system.

Communication:

• Maintain clear and effective communication with train operators, maintenance teams, and other stakeholders via radio and other communication tools.
• Provide timely updates and reports to the Operations Manager and other relevant parties.
• Facilitate stakeholder communication to ensure smooth coordination and resolution of issues.

System Monitoring and Control:

• Monitor the APM system using control room equipment and software.
• Understanding of basic signalling and exposure to the CBTC system is preferred.
• Respond to system alerts and anomalies, taking appropriate action to maintain service continuity.
• Coordinate with maintenance teams to address technical issues and ensure minimal disruption to operations.

Permit to Work:

• Manage the Permit to Work (PTW) system, ensuring all maintenance and repair activities are authorised and conducted safely.
• Verify that all PTW documentation is complete and accurate before issuing permits.
• Lead the implementation of power shutdowns and follow SSOW.

Rule Book and SOP Compliance:

• Ensure all operations are conducted in accordance with the rule book and SOPs.
• Keep up‑to‑date with any changes to the rule book and SOPs, and implement these changes as required.

Emergency Procedures:

• Implement emergency procedures in the event of incidents or system failures.
• Coordinate with emergency services, airport operations and internal teams to manage and resolve emergencies effectively.
• Conduct regular drills and training sessions to ensure preparedness for emergency situations.

All About You

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• High‑school diploma or equivalent; additional technical or vocational training is a plus.
• Previous experience in a control room or similar operational environment is preferred.
• Experience with automated transit systems or rail operations is an advantage.
• Strong verbal and written communication skills.
• Proficiency in radio communication and other control room technologies.
• Excellent problem‑solving and decision‑making abilities.
• Ability to work under pressure and handle emergencies calmly and efficiently.
• Relevant safety and operational certifications are desirable.

Things You’ll Enjoy

• Collaborate with transverse teams and helpful colleagues.
• Work with cutting‑edge control room equipment and advanced software systems.
• Progress towards becoming a leader in safety management and operational excellence within the automated transit industry.
• Utilise our dynamic working environment.
• Contribute to innovative projects.
• Steer your career across functions and countries.
• Benefit from our investment in your development, through award‑winning learning.
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

When you step onto one of our trains with friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to Note

As a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.