Catering Performance Lead: Data-Driven Ops & Insights

Etihad Airways; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline company in Abu Dhabi is seeking a Manager Catering Performance who will lead the development of a comprehensive performance management framework for catering operations. You will be responsible for optimizing service excellence and efficiency through data analysis, KPIs, and targeted initiatives. The ideal candidate will have 7-10 years of relevant experience, a bachelor’s degree, and expertise in performance management. This role offers a challenging opportunity to impact catering performance in a dynamic environment.

Qualifications

• Minimum 7 to 10 years relevant experience in performance management and data analysis.
• Preferred experience in airline operations or catering operations.

Responsibilities

• Lead development and execution of performance management framework for catering operations.
• Design and implement performance strategies, scorecards, and benchmarking tools.
• Establish and monitor key performance indicators across various metrics.
• Analyze daily output demand profiles to enable efficient planning.
• Conduct ad-hoc analyses to surface actionable recommendations.

Skills

Data analysis

Performance management

KPI development

Budgeting

Continuous improvement

Education

Bachelor’s degree

Job description

A leading airline company in Abu Dhabi is seeking a Manager Catering Performance who will lead the development of a comprehensive performance management framework for catering operations. You will be responsible for optimizing service excellence and efficiency through data analysis, KPIs, and targeted initiatives. The ideal candidate will have 7-10 years of relevant experience, a bachelor’s degree, and expertise in performance management. This role offers a challenging opportunity to impact catering performance in a dynamic environment.