Carrier Relationship Management - Analyst

Marsh & McLennan Companies; Dubai; Hybrid; AED 100,000 - 140,000; Full time

Job summary

A global insurance broker is seeking a Client Relationship Management Analyst in Dubai. The candidate will enhance client satisfaction by providing support and analyzing client data. Responsibilities include contacting clients, analyzing feedback, and reporting on client metrics. Ideal candidates should have a Bachelor's degree and experience in client management, with proficiency in BI software. This role supports hybrid work arrangements.

Qualifications

• 1-3 years of experience in client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as a primary point of contact for the client relationship management team.
• Analyze client data and feedback to identify trends and opportunities for improvement.
• Prepare and present regular reports on client satisfaction metrics.

Skills

Analytical skills

Communication skills

Problem-solving approach

Interpersonal skills

Education

Bachelor’s degree in Business Administration, Marketing, or a related field

Tools

Power BI

Qlik Sense

Microsoft Office Suite

Job description

Overview

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for the client relationship management team, addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends, insights, and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
• Work closely with cross-functional teams, including sales, marketing, and operations, to align client needs with company offerings and initiatives.
• Identify and recommend process enhancements to improve client relationship management practices and increase operational efficiency.
• Maintain accurate records of client interactions, feedback, and action items in the CRM system to ensure continuity and accountability.
• Stay informed about industry trends, competitor activities, and best practices in client relationship management to contribute to strategic planning.

What you need to have:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1-3 years of experience in client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.
• Proficiency in Business Intelligence software such as Power BI and Qlik Sense, as well as Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to client relationship management and a commitment to delivering high-quality work.
• Strong interpersonal skills to effectively collaborate with team members and stakeholders.
• A passion for enhancing client experiences and supporting the overall success of the client relationship management team.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.