Customer Service Executive

OIA Global; Country; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading logistics company in the UAE is seeking a Customer Service Executive for ocean export to manage export processes and ensure high customer satisfaction. Responsibilities include coordinating shipments, processing documentation, and handling client inquiries. Candidates should have a Bachelor's degree in logistics and at least 5 years of experience in freight forwarding. This role offers a competitive salary and a growth-oriented environment.

Benefits

Competitive salary

Excellent benefits

Growth-oriented work environment

Qualifications

• Minimum 5 years relevant experience in global freight forwarding industry.
• Experience in performance and pricing data presentation.

Responsibilities

• Manage and coordinate export of goods via ocean freight.
• Prepare and process export documentation.
• Resolve customer inquiries and complaints.
• Monitor progress of shipments and provide updates.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving

Attention to detail

Education

Bachelor degree in logistics or supply chain management

Job description

Requisition ID4228-Posted -Operations- Job Location (country) (1) - Job Location (region) (1)

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Customer service executive, ocean export

is responsible for managing and coordinating the export of goods via ocean freight, ensuring a high level of customer satisfaction. He involves interacting with clients to understand their shipping needs, preparing and processing export documentation, and coordinating with carriers, customs brokers, and other stakeholders to ensure timely and accurate shipment deliveries. The executive is also responsible for handling customer inquiries and complaints, providing shipment status updates, and resolving any issues that arise during the export process. Strong organizational and communication skills are essential, as this position requires meticulous attention to detail and the ability to manage multiple tasks simultaneously while maintaining excellent customer relations.

Duties and Responsibilities:

• Maintain regular contact with clients to understand their shipping needs and preferences
• Handle customer inquiries, address concerns, and resolve complaints promptly and professionally
• Gather and analyze client feedback to enhance service quality
• Arrange bookings with carriers and ensure space availability
• Plan and schedule shipments to meet client deadlines
• Monitor the progress of shipments and provide clients with timely updates
• Prepare and process all necessary export documents, including bills of lading, commercial invoices, and packing lists
• Ensure all documentation complies with international shipping regulations and customs requirements
• Verify the accuracy and completeness of all export documents
• Communicate with carriers to arrange for pick-up, transport, and delivery of shipments
• Work closely with customs brokers to facilitate smooth customs clearance
• Collaborate with internal teams, such as sales and operations, to ensure seamless service delivery
• Identify opportunities to streamline customer service processes and enhance efficiency
• Provide training and support to junior customer service staff
• Implement and promote best practices in customer service and export operation

Education and Experience:

• Bachelor degree in logistics, supply chain management, or related discipline.
• At least 5 years relevant working experience in the global freight forwarding industry, Air Product or management level in Airfreight GTW.
• Experience in obtaining and presenting performance and pricing data to drive decision making.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional domestic travel.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.