Card Retention Officer: Growth, Cross-Sell & Service

First Abu Dhabi Bank; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading regional bank in Dubai seeks a dedicated customer retention manager to oversee client satisfaction and drive retention programs. Candidates should have a Bachelor’s degree and 1-2 years of banking experience, with strong communication and analytical skills essential for success. This role also involves cross-selling products and collaborating with various departments to enhance client experience.

Qualifications

• 1‑2 years of experience in banking or a similar experience.

Responsibilities

• Manage and retain customers using retention tools.
• Understand client needs and support development of retention programs.
• Promote products through cross‑selling.
• Develop relationships with other departments for client service.

Skills

Good Product knowledge

Proficiency in MS Office

Excellent communication skills

Good understanding of banking industry trends

Good market awareness of product range and pricing

Good analytical skills

Education

Bachelor’s Degree in Finance, Banking, Business Management or a related major

Job description

A leading regional bank in Dubai seeks a dedicated customer retention manager to oversee client satisfaction and drive retention programs. Candidates should have a Bachelor’s degree and 1-2 years of banking experience, with strong communication and analytical skills essential for success. This role also involves cross-selling products and collaborating with various departments to enhance client experience.