Card Operations Lead: Driving Efficiency & Customer Delight

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent banking institution in Abu Dhabi is seeking a Card Operations Lead to manage and enhance card operations. The role involves supporting key financial indicators, managing team activities, and ensuring compliance with banking regulations. Strong skills in UAE banking practices and effective communication are essential. The successful candidate will lead operational efforts, handle customer complaints, and coordinate with automation teams to improve processes. They will play a critical role in optimizing operational performance and ensuring customer satisfaction.

Qualifications

• Experience in banking operations, specifically related to card services.
• Strong analytical and problem-solving skills.
• Ability to manage a team and coordinate activities effectively.

Responsibilities

• Support key financial indicators for card operations.
• Manage overall card operations activities.
• Conduct daily and weekly calls with teams to discuss operations.

Skills

Knowledge of UAE banking practices regulations & risks

Knowledge of Anti-Money laundering regulations

Knowledge of customer service standards

Knowledge of the Banks Credit Card Issuance Policy & Procedures

Communication Skills

Information Skills

Job description

A prominent banking institution in Abu Dhabi is seeking a Card Operations Lead to manage and enhance card operations. The role involves supporting key financial indicators, managing team activities, and ensuring compliance with banking regulations. Strong skills in UAE banking practices and effective communication are essential. The successful candidate will lead operational efforts, handle customer complaints, and coordinate with automation teams to improve processes. They will play a critical role in optimizing operational performance and ensuring customer satisfaction.