Captain Waiter/ess

So!; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is seeking an experienced Captain Waiter/Waitress to lead service operations in F&B outlets. Responsibilities include supervising wait staff, processing guest orders, and ensuring high service standards. Ideal candidates have prior experience with supervisory duties and strong leadership skills. Competitive package and development opportunities offered.

Benefits

Competitive package

Development opportunities

Qualifications

• Prior experience as a waiter/waitress with supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of food and beverage service standards.

Responsibilities

• Supervise and coordinate the activities of waitstaff to ensure smooth and efficient service.
• Welcome guests warmly, escort them to their tables, and provide menu guidance.
• Take and process guest orders accurately, ensuring special requests are communicated.

Skills

Leadership

Communication

Interpersonal Skills

Education

High School diploma or equivalent

Hospitality training

Job description

Overview

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Role

All Inclusive Collection Properties is seeking an experienced and guest-focused Captain Waiter/Waitress to lead service operations in our F&B outlets. The role involves supervising the wait staff, ensuring guest satisfaction, and upholding service standards.

Responsibilities

• Supervise and coordinate the activities of waitstaff to ensure smooth and efficient service.
• Welcome guests warmly, escort them to their tables, and provide menu guidance or recommendations when requested.
• Take and process guest orders accurately, ensuring any special requests or dietary requirements are clearly communicated to the kitchen.
• Oversee food and beverage delivery, ensuring correct items are served promptly and presented to standard.
• Monitor service quality and consistency, proactively addressing any lapses to maintain guest satisfaction.
• Lead pre-service briefings with the team, sharing daily specials, menu changes, and guest preferences.
• Train, coach, and mentor junior staff, fostering professional growth and service excellence.
• Handle guest complaints and concerns with empathy and professionalism, ensuring positive resolution.
• Assist in managing table assignments, reservations, and seating flow to maximize efficiency.
• Support in monitoring stock levels of service items (linens, cutlery, glassware, etc.) and coordinate replenishment as needed.
• Ensure adherence to health, safety, and hygiene standards in all service areas.
• Collaborate closely with the kitchen and bar teams to ensure seamless coordination during service.
• Assist in preparing reports on service performance, guest feedback, and team productivity when required.
• Promote upselling and cross-selling of menu items, beverages, and promotions to enhance guest experience and revenue.
• Maintain high personal grooming standards and ensure the team follows company grooming and appearance guidelines.
• Contribute to a positive and professional work environment, leading by example and encouraging teamwork.

Qualifications

• High School diploma or equivalent; hospitality training is a plus.
• Prior experience as a waiter/waitress with supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of food and beverage service standards.

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.