Call Center Representative

Emirates Home Nursing; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare service provider in Dubai is looking for a motivated individual to manage daily patient and client bookings while ensuring excellent customer service. The role involves scheduling communication with nurses, responding to client inquiries across multiple platforms, and maintaining an efficient office reception. Previous experience in customer service is preferred. Join a dynamic team and contribute to enhancing client experiences in a reputable agency.

Qualifications

• Minimum 1 year of experience in customer service preferred.

Responsibilities

• Adhere to company’s vision and accountabilities.
• Manage patient and client bookings daily.
• Communicate with nurses regarding schedule changes.
• Respond and speak to clients on live chat or social media.
• Handle any payment received in absence of Accountant.

Skills

Customer service

Job description

Job Description:

• Adhere to company’s vision, mission, and core values.
• Adhere to organizations communication structure and accountabilities.
• Accountable for providing and maintaining a good reputation as the face of the company.
• Representing the agency in all forms and every aspect
• Ensures to maintain confidentiality and avert conflict of interest.
• Ensure leads are responded to and followed up in a timely manner
• Keep conversion rates at agreed levels according to KPI’s
• Responsible for filing of all documents, excluding HR files and patient records
• Manage all patient and Client bookings daily
• Manage booking cancellations for clients and inform the concerned nurse or HCA
• Confirm all payment terms with the Client and inform Nurse/HCA prior to visit
• Be aware of all regular clients and ad hoc to update the Client data daily
• Update data daily with all nurse’s schedules
• Manage the reception daily on a rotational basis
• Communicate with nurses regarding schedule changes
• Coordinate with drivers and nurses regarding access to communities and properties as required
• Greet all Clients visiting to the office and ensure they are looked after and meet with the appropriate team member.
• Receive customer complaints and notify the team leader
• Answer all client queries
• Respond and speak to clients on live chat/Instagram/Facebook messenger
• Follow up with Clients to close deals and bookings
• Responsible and accountable for handling any payment received from drivers or nurses, in the absence of the Accountant and team leader
• Deal with incoming and outgoing couriers, including the dispatch of information regarding payment collections

Skills

• customer service: 1 year (Preferred)