Butler - Villas

Park Hyatt Dubai; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates seeks a Butler - Villa Host to provide exceptional service and personalized experiences for villa guests. The ideal candidate will possess strong communication skills and a minimum of 2 years of experience in luxury hospitality. Responsibilities include managing guest preferences, in-villa dining, and serving as a liaison to ensure seamless service. Join a prestigious team dedicated to crafting unforgettable guest experiences in a world-class environment.

Qualifications

• Minimum 2 years of experience in a luxury hospitality or guest services role.
• Strong interpersonal and communication skills with a warm, engaging demeanor.
• Ability to anticipate guest needs and deliver tailored experiences.
• Fluent in English; additional languages are a plus.

Responsibilities

• Deliver courteous, professional, and flexible service in line with Park Hyatt Dubai standards.
• Coordinate guest preferences, flight arrangements, and special requests prior to arrival.
• Provide personalized check-in/check-out services directly in the villa.
• Manage in-villa dining, special occasion setups, and guest amenities.
• Handle guest inquiries, feedback, and complaints with efficiency and empathy.

Skills

Interpersonal skills

Communication skills

Guest service orientation

Flexibility

Proactivity

Tools

Opera hotel management system

Job description

Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Butler – Villa Host to join our elite team at the new Solenna Villas. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.

Job Summary

As a Butler - Villa Host at Dubai Creek Resort, you will be the embodiment of refined hospitality, providing bespoke services to villa guests with discretion and professionalism. You will act as a personal liaison, ensuring every detail of the guest’s stay is flawlessly executed—from pre-arrival arrangements to in-villa dining and special occasions. Your role is pivotal in creating memorable experiences that reflect the highest standards of the Hyatt brand.

Key Responsibilities

• Deliver courteous, professional, and flexible service in line with Park Hyatt Dubai standards
• Coordinate guest preferences, flight arrangements, and special requests prior to arrival
• Provide personalized check-in/check-out services directly in the villa
• Manage in-villa dining, special occasion setups, and guest amenities
• Maintain regular communication with Housekeeping and other departments to ensure seamless service
• Handle guest inquiries, feedback, and complaints with efficiency and empathy
• Monitor villa allocations, occupancy, and guest recognition programs
• Ensure accurate guest profile updates and registration in Opera system
• Maintain cleanliness and readiness of admin desk, pantry, and villa surroundings

Qualifications

• Minimum 2 years of experience in a luxury hospitality or guest services role
• Strong interpersonal and communication skills with a warm, engaging demeanor
• Ability to anticipate guest needs and deliver tailored experiences
• Proficient in Opera or similar hotel management systems
• Fluent in English; additional languages are a plus
• Flexible, proactive, and able to work across departments
• Knowledge of local attractions, services, and cultural etiquette