Butler Valet

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a dedicated guest service associate to fulfill all guest needs with personalized attention. Responsibilities include delivering requests, preparing for VIP arrivals, and coordinating closely with various hotel departments. Candidates should possess a high school diploma and a strong commitment to exceptional service. This role is essential for enhancing guest experiences and ensuring satisfaction.

Qualifications

• Strong attention to detail.
• Ability to provide personalized service.
• Effective communication and coordination skills.

Responsibilities

• Deliver coffee and tea upon request.
• Prepare notes for new arrivals.
• Coordinate with the front desk for VIP rooms.

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Provide personalized service and attention to fulfill all guest needs, including but not limited to:

• Delivering coffee and tea upon request
• Preparing notes of new arrivals to communicate important preferences to the entire hotel operation
• Coordinating with the front desk to prepare VIP rooms
• Checking the room key and double-checking if every detail meets guest expectations and requests
• Coordinating with the front desk to escort early arrivals and being present upon guest check-in to anticipate needs
• Completing the butler flags entered into local systems by reservation sales and other departments, and sending pre-arrival emails
• Coordinating with the front desk to escort VIP guests to their rooms
• Collaborating with Guest Services and Engineering departments on requests
• Picking up laundry requests from guests, following up on delivery, and promptly returning laundry

Additional responsibilities include reporting accidents, injuries, and unsafe conditions to the manager, following company policies, maintaining a professional appearance, ensuring confidentiality, and supporting team goals. Perform other reasonable duties as requested by supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent
• Related Work Experience: None required
• Supervisory Experience: None required
• License or Certification: None

Marriott International is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on disability, veteran status, or any other protected class under applicable law.