Butler Administration Officer

Accor Hotels; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A 5-star luxury hotel in Dubai is seeking a Butler Administration Officer to provide support for the Butler Service department. The role involves ensuring smooth daily operations, managing guest expectations, and maintaining quality standards. Ideal candidates should have at least one year of experience in a luxury environment, exhibit strong interpersonal skills, and be fluent in English. A university degree and attention to detail are essential for this position.

Qualifications

• At least 1-year experience in a similar role in a luxury environment.
• Oral and written fluency in English.
• Neat appearance and good posture.

Responsibilities

• Provide administrative support to the Butler Service department.
• Handle and delegate guest complaints to shift in-charge.
• Maintain weekly checks on spending of Butler Supplies.

Skills

Attention to detail

Interpersonal skills

Multitasking

Education

University Degree

Good Butlers, Guest relations and Front Office knowledge

Tools

Opera Property Management System

Job description

Company Description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

Job Description

Job Summary/Purpose:

Butler Administration Officer provides administrative support to the Butler Service department to ensure a smooth daily operation between all hotel departments and with guests. Butler Administration Officer supports colleagues through a variety of tasks related to organization and communication.

RESPONSIBILITIES

1. Knowledge

• To have thorough knowledge of all SOPs for Butler Service department
• To have thorough knowledge of local rules and regulations
• To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information
• To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA and similar quality-oriented standards
• To adhere to Butler’s standards and procedures and enforce the same

2. Service

• Foster Raffles Values; Respect, Belonging, Integrity, Empowerment, and Excellence
• Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
• Go extra mile to make sure all guest needs are not just met but exceeded.
• Assist and support team members and other departments in order to ensure a smooth operation
• Create relationship with all heartist that is based on open and sincere communication which leads to building long lasting trustful relationships

3. Operations

• Answer and direct phone calls
• Correspond with guests in person or via Digital communications and assisting guests in the same manner for the duration of stay
• Produce and distribute memos, letters and forms related to department operation
• Regularly attend department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.
• Attend training sessions, perform related duties and special projects assigned as required.
• Receive, record and distributes various reports via the PMS
• Receive, record, and transmit guest requests accurately to the team by utilizing technological platforms
• Manage and exceed guest expectations
• Handle, delegate and report guest complaints to shift in-charge.
• Organize and track VIP arrivals. Trace special occasions. Ensure that these are followed up on appropriately.
• Maintaining daily checks on the availability of private bar items across the hotel and ensuring that items are efficiently ordered when stocks are low
• Maintaining weekly checks on spending of Butler Supplies including but not limited to: office supplies, tea/coffee/water, andother complimentary services related to butler services

Qualifications

PHYSICAL

ESSENTIAL

• Neat appearance
• Good Posture

LANGUAGES

ESSENTIAL

• Oral and written fluency in English

DESIRABLE

• Other languages
• Local language

QUALIFICATIONS/TRAINING

ESSENTIAL

• University Degree
• Good Butlers, Guest relations and Front Office knowledge

DESIRABLE

• Knowledge of Opera Property Management System

WORK EXPERIENCE

ESSENTIAL

• At least 1-year experience in a similar role in a luxury environment

DESIRABLE

• 2 or more years’ experience in a similar role a luxury environment

DISPOSITION (Leadership, Relationship, Character, Potential)

ESSENTIAL

• Motivator and self-starter
• Strong interpersonal skills
• Attention to detail
• Multitasking

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi 121800 Dubai, United Arab Emirates