Butler

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Join a prestigious hotel brand as a Butler, where you will play a pivotal role in delivering exceptional luxury experiences. This position requires a passion for service, the ability to anticipate guest needs, and excellent interpersonal skills. As a Butler, you will be the face of personalized service, ensuring that every guest feels valued and cared for. With a commitment to high standards and a hands-on approach, you will help redefine modern luxury through your dedication and attention to detail. This is an exciting opportunity to be part of a team that is at the forefront of hospitality excellence.

Qualifications

• 6 months of related work experience required.
• Impeccable interpersonal skills and a passion for service.

Responsibilities

• Provide bespoke experiences and services to fulfill guest needs.
• Coordinate efforts of Butler Valets and ensure guest satisfaction.

Skills

Interpersonal Skills

Customer Service

Attention to Detail

Education

High School Diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative, and original. It is brought to life by all talent, but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.

The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay, and upon departure in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipating guest needs and acting upon them where possible.

While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler's success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs, and impeccable interpersonal skills.

You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (standing, sitting, or walking for an extended time) and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Supervisory Experience: No supervisory experience.

License or Certification: None.

REQUIRED QUALIFICATIONS

Related Work Experience: 6 months related work experience required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.