Butler

SOFITEL; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a professional Butler to provide exceptional personalized service to guests. Responsibilities include managing requests, maintaining an immaculate environment, and ensuring all service standards are met. Candidates should have experience in high-end hospitality, strong communication skills, and attention to detail. Flexibility in scheduling and a professional demeanor are essential.

Qualifications

• Proven experience as a Butler or in a similar high-end hospitality role.
• Ability to maintain discretion and confidentiality at all times.
• Flexibility to work a rotating schedule, including weekends and holidays.

Responsibilities

• Anticipate and fulfill guests' needs with attention to detail.
• Manage guest requests efficiently, including unpacking and laundry.
• Coordinate with departments for seamless service delivery.

Skills

Exceptional communication skills

Attention to detail

Proficiency in etiquette and luxury service standards

Problem-solving abilities

Ability to work in a multicultural environment

Fluency in English

Job description

Overview

We are seeking a highly professional and detail-oriented Butler to join our esteemed team at Sofitel Dubai The Palm. As a Butler in our luxury establishment, you will be responsible for providing exceptional, personalized service to our discerning guests, ensuring their comfort and satisfaction throughout their stay.

Responsibilities

• Anticipate and fulfill guests' needs with the utmost attention to detail and discretion
• Manage guest requests efficiently, including packing / unpacking, laundry services, and personal shopping
• Coordinate with various departments to ensure seamless service delivery
• Maintain an organized and immaculate environment in guest suites and common areas
• Prepare and serve meals, snacks, and beverages as required
• Assist with event planning and execution for private functions
• Handle guest correspondence and manage schedules as needed
• Ensure all service standards are met and exceeded consistently
• Maintain accurate records of guest preferences and special requirements
• Collaborate with team members to create a positive and luxurious guest experience
• Adapt to changing situations and guest needs with flexibility and professionalism

Qualifications

• Proven experience as a Butler or in a similar high-end hospitality role
• Exceptional communication and interpersonal skills
• Strong attention to detail and ability to anticipate guests' needs
• Proficiency in etiquette, protocol, and luxury service standards
• Ability to maintain discretion and confidentiality at all times
• Excellent time management and organizational skills
• Problem-solving abilities and quick decision-making capabilities
• Physical stamina to stand for extended periods and lift up to 25 pounds
• Flexibility to work a rotating schedule, including weekends and holidays
• Professional appearance and demeanor
• Ability to work effectively in a multicultural environment
• Basic computer skills for guest correspondence and record-keeping
• Fluency in English; knowledge of additional languages is a plus