Business CenterCommunications Supervisor

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A distinguished hotel chain in Dubai seeks a Business Center Manager to oversee operations, manage team performance, and ensure guest satisfaction. Candidates must have 3-5 years of relevant experience, excellent leadership, communication, and customer service skills. This full-time role requires adaptability to a fast-paced environment with rotating duties. Proficiency in Microsoft Office and fluency in English are essential, while knowledge of the hospitality industry is advantageous.

Qualifications

• 3-5 years of experience in a similar role or in business center management.
• Proven leadership skills with experience in supervising and training staff.
• Strong communication skills both verbal and written.
• Excellent customer service skills focusing on problem-solving.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee Business Center operations ensuring standards are followed.
• Set up and sell boardrooms and arrange appointments.
• Maintain stock levels for Business Center operations.
• Issue daily and monthly reports on Business Center activity.
• Handle guest complaints professionally ensuring satisfaction.

Skills

Leadership

Communication

Customer Service

Problem Solving

Analytical Skills

Proficiency in Microsoft Office

Conflict Resolution

Job description

• Oversee Business Center operations ensuring hotel standards and procedures are followed.
• Set up and sell boardrooms arrange appointments meetings and provide secretarial services.
• Maintain appropriate stock levels for Business Center operations preparing requisitions as needed.
• Ensure smooth handover between shifts.
• Assign tasks offer assistance and monitor performance suggesting improvements as needed.
• Implement and control checklists review and sign the Business Center logbook update activity reports.
• Issue daily and monthly reports on Business Center activity and revenue.
• Assist AFOM and FOM in administrative duties including monitoring and preparing forecasts/statistics.
• Handle guest complaints professionally ensuring satisfaction and resolution.
• Socialize with guests provide excellent service ensure guest privacy and confidentiality.
• Keep team updated on outlet timings activities internal changes and competitor offerings.
• Promote Accor loyalty programs and hotel activities/events.
• Act as a hotel ambassador both within and outside the workplace.
• Maintain high cleanliness standards use telephone etiquette as per hotel standards.
• Foster high morale and positive working relationships within the team.
• Adapt to rotating duties within the Front Office Department.
• Carry out additional tasks as assigned by AFOM and FOM.

Qualifications :

• 35 years of experience in a similar role or in business center management
• Proven leadership skills with experience in supervising and training staff
• Strong communication skills both verbal and written
• Proficiency in Microsoft Office Suite and familiarity with business center software and technologies
• Excellent customer service skills with a focus on problemsolving and conflict resolution
• Demonstrated ability to manage multiple priorities and meet deadlines in a fastpaced environment
• Strong analytical and reporting skills
• Ability to work flexible hours including evenings and weekends as needed
• Knowledge of hospitality industry practices is a plus
• Fluency in English required; proficiency in Arabic or other languages is an advantage

Remote Work :

No

Employment Type :

Fulltime