Business Analyst - UAE Nationals , CX Product

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global e-commerce company is seeking a detail-oriented Business Analyst in Dubai. The role involves analyzing business problems, driving solutions, and documenting processes. Ideal candidates will have a Bachelor's degree, at least one year of relevant experience, strong analytical skills, and familiarity with tools like Excel, SQL, Tableau, and QuickSight. This organization values an inclusive culture and encourages innovation, making it a great place to develop a career in analytics.

Qualifications

• Bachelor's degree required; BE is preferred.
• At least 1 year of relevant experience.
• Strong analytical problem-solving and organizational skills.
• Deadline-driven team player with strong customer focus.

Responsibilities

• Own the design and maintenance of ongoing metrics reports and dashboards.
• Work with stakeholders to understand and automate existing processes.
• Come up with innovative ideas for improving processes.
• Learn and develop skills in latest technologies and techniques.

Skills

Attention to detail

Analytical problem-solving

Customer focus

Communication skills

Education

Bachelor's degree (BE preferred)

Tools

Excel

SQL

Tableau

QuickSight

Job description

We are seeking a detail-oriented Business Analyst to support our business in analyzing business problems, driving solutions and documenting processes.

The person should have a good understanding of a business requirement and the ability to quickly get to the root cause of a particular reporting/BI/data issue and draft solutions for resolution.

The ideal candidate would be high on attention to detail, bias for action and interest in analytics/BI/automation.

Key Job Responsibilities

• Own the design, development and maintenance of ongoing metrics reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and existing resources.
• Work closely with stakeholders (internal/external) to understand and automate/enhance existing processes.
• Come up with innovative ideas for new work or to improve existing work.
• Be open to learn and develop skillsets in the latest technologies and analytical technique.
• Understand how data/analytical frameworks and their work translate to business on the ground.

Qualifications

• Bachelor's degree required. BE is preferred.
• Experience working in a similar role (at least 1 year).
• Exposure to Excel and SQL.
• Deadline‑driven team player with strong customer focus.
• Strong analytical problem‑solving and organizational skills.
• Excellent written and oral communication skills.

Additional Experience

• Experience with visualization tools such as Tableau and QuickSight.
• Experience in data mining, ETL, etc., and using databases in a business environment with large‑scale complex datasets.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

Required Experience

IC