Business Analyst Entry Level

Cigna Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Dubai is seeking a Business Analyst to engage with stakeholders and define project scope and requirements. This role requires a Bachelor's degree and at least 3 years of experience in business analysis, particularly in the insurance sector. Ideal candidates will possess strong communication skills and a good understanding of UAE regulations, as well as experience in user acceptance testing. Join us in improving healthcare through impactful analysis and solutions.

Qualifications

• Minimum 3 years of business analysis experience, preferably in insurance or financial services.
• Good understanding of UAE insurance market and regulations.
• Experience creating user acceptance testing documentation and leading UAT.

Responsibilities

• Engage business stakeholders to define project scope and requirements.
• Document business processes and requirements in approved systems.
• Work closely with IT Business Systems Analysts to align business processes.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Negotiation skills

Critical thinking

Customer Focus

Team working

Education

Bachelors degree in business, finance or related discipline

Tools

Microsoft Office Suite (Word, Excel, Project, Visio)

Jira

Azure DevOps

Job description

Engaging with business stakeholders to elicit and define business project scope, business requirements and workflows as related to assigned projects or new intake items. This position reports into the business and is not an IT Business/Systems Analyst position.

Main Duties/Responsibilities

• Working alongside the IT BSA documenting business process requirements and business process flow as related to assigned process development or process improvement projects. Document all detailed business requirements within internally approved systems using Scaled Agile Methodology (Composing Epics). Engage with business leads to understand new project scope, create scope statements and high-level scope requirements as required for the portfolio and project intake process. Document system integration requirements involving legacy platforms and third-party solutions by acting as a liaison between business units and technology teams, ensuring clear communication and delivery. Build an extensive knowledge of business operation to analyze current work procedures and practices. Investigate, evaluate and report alternative solutions to business needs and recommend the preferred solutions in compliance with regulatory standards and enterprise architecture guidelines. Work closely with IT Business Systems Analysts to ensure business processes align with technology solutions. Will participate in some systems analysis and design sessions as needed. Work with business stakeholders in the development of user acceptance test cases. Work with business stakeholders in the execution of user acceptance testing. Monitor, track and report UAT defects while coordinating with the QA test team for defect remediation.

Experience/Qualifications Required:

• Bachelors degree in business, finance, information management or a related discipline
• 3 years of business analysis work, preferably in insurance or financial services sector.
• Experienced in the analysis and interpretation of business requirements across all aspects of transacting insurance or financial services business.
• Good understanding of UAE insurance market and regulations.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter experts.
• Analysis and support of the production of project proposals or business cases.
• Demonstrate a proven understanding of business process re-engineering.
• Experience creating user acceptance testing documentation and leading UAT
• Must be a self-starter who is able to plan and lead work sessions with little oversight.
• Business Analysis techniques such as process modeling, root cause analysis, data modeling, process mapping and traceability are very desirable.
• Good knowledge and experience in Scaled Agile Framework and Agile overall

Skills Required:

• Strong communication skills
• Ready to learn new business processes
• Interpersonal skills
• Team working - internal/external
• Customer Focus - internal/external
• Good business/product knowledge
• Organizational skills
• Good time management
• Negotiation skills
• Decision making
• Advanced User of Microsoft applications Word Excel Project Visio
• Experience in usage of Jira, Azure Dev Ops Platforms
• Identification of problems and problem solving
• Knowledge of Scaled Agile framework
• Six Sigma certifications would be a plus
• Data analysis and interpretation
• Critical thinking

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Required Experience:

Junior IC