Bilingual Arabic-English Customer Service Advisor

Concentrix; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in customer services seeks a Customer Service Advisor who is a bilingual Arabic and English speaker to provide top-tier service to clients in Abu Dhabi. The role involves handling inbound inquiries, providing information, and solving customer problems. Candidates should have a minimum of one year experience in a contact center environment, strong communication skills, and the ability to work in a fast-paced atmosphere.

Qualifications

• Min. 1 year call/contact center experience, preferably in banking or healthcare.
• Bilingual: fluent in English (B2+) and Arabic required.
• Cheerful personality with pleasant telephone etiquette.

Responsibilities

• Receive inbound calls and provide high-quality customer service.
• Identify and maximize selling and cross-selling opportunities.
• Handle customer transactions accurately and efficiently.

Skills

Communication

Customer Service

Interpersonal Skills

Problem Solving

Attention to Detail

Education

Graduate preferred in any stream

Tools

MS Excel

Job description

A leading company in customer services seeks a Customer Service Advisor who is a bilingual Arabic and English speaker to provide top-tier service to clients in Abu Dhabi. The role involves handling inbound inquiries, providing information, and solving customer problems. Candidates should have a minimum of one year experience in a contact center environment, strong communication skills, and the ability to work in a fast-paced atmosphere.