Bellman

AccorHotel; Ras Al Khaimah; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hospitality company in Ras al-Khaimah is seeking a dedicated professional to assist guests with luggage and provide excellent service. You will welcome arriving guests, escort them to their rooms, and ensure their comfort by handling luggage and other requests. This role demands at least 2 years of experience in the hotel industry and strong interpersonal skills. Additional language skills such as Arabic or Russian are advantageous. Full-time position. No remote work available.

Qualifications

• Minimum of 2 years of relevant experience in the hotel industry.
• Additional language skills (Arabic, Russian) are an advantage.

Responsibilities

• Greet guests and retrieve their luggage.
• Escort guests to their rooms and explain facilities.
• Deliver luggage and various requests for guest comfort.
• Ensure proper verification and storage of luggage.
• Provide knowledgeable service and maintain guest privacy.

Skills

Strong interpersonal skills

Problem resolution

Service orientation

Detail-oriented

Dynamic environment adaptability

Job description

Overview

Under the general guidance of the Chief Concierge or any other authorized by the management assist in ensuring delivery and retrieval of luggage to all guests in a courteous timely and professional manner.

Responsibilities

• Actively welcome and greet arriving guests and retrieve their luggage
• Escort guests to their rooms, explain the room facilities and sell the hotels various outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages, etc. for guests and undertake various other requests in order to ensure their comfort
• Transport departing guests\' luggage from the room to the lobby ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is kept clean and tidy at all times
• Inform guests with savvy knowledge of the hotel, its services, the city and local happenings
• Be fully aware of what functions are going on in the hotel
• Provide gracious, attentive, and friendly service
• Ensure guest privacy and security: any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards

How we deliver this

• Tell it like it is—Authentic, honest, you mean it
• Have fun and make friends—fun, energetic, whimsical, upbeat
• I\u2019ve got your back—Accountable, responsible, follows through, dependable
• Play to win—Original, cutting edge, open to new possibilities
• Right here right now—Attentive, detail-oriented, always focused, precise, owns the guest

Qualifications

Knowledge and Experience

• Minimum of 2 years of relevant experience in the hotel industry.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment with a high degree of professionalism.
• Prioritises and organises work assignments.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Embraces and responds to change effectively.
• Additional Language (Arabic, Russian) is an advantage.

Remote Work

No

Employment Type

Full-time