Bell Host

InterContinental Hotels Group; United Arab Emirates; On-site; AED 91,000 - 129,000; Full time

Job summary

A leading luxury hotel chain is seeking a Bell Host/Doorman to welcome guests, assist with luggage, and maintain guest area cleanliness. The ideal candidate should have a hospitality diploma and experience in luxury hotels, along with strong communication skills. This role involves ensuring guest satisfaction, handling inquiries, and adhering to safety and security procedures. The position requires a positive demeanor and commitment to professional standards.

Qualifications

• Minimum hospitality diploma required.
• Experience in similar roles within luxury hotels is essential.
• Good command of written and spoken English.

Responsibilities

• Welcome all guests at the door entrance.
• Assist with luggage delivery and pick-up.
• Maintain cleanliness of guest areas.
• Provide accurate information to guest inquiries.
• Report any issues to the Front Office Manager.

Skills

Customer service

Communication skills

Problem-solving

Education

Hospitality diploma

Job description

As Bell Host /Doorman, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

My duties and responsibilities will include:

• Welcome all guests at the door entrance
• Receive, deliver and pick-up guest luggage and items according to company standards and procedures in a timely and efficient manner and offer assistance to guests when requested.
• Deliver items and messages to guests in a timely and efficient manner.
• Ensure proper transfer of guests when requested.
• Load and unload vehicles on arrival and departure of guests and assist guests entering and exiting the vehicles.
• Maintain the cleanliness of guest areas including lobby and report any defects.
• Keep a proper working relationship and efficient co-ordination between the Concierge Desk and the Resort’s transportation service provider.
• Maintain the cleanliness of the hotel buggies and vehicles and ensure they are in good condition.
• Handle guest inquiries by providing accurate and appropriate information.
• Report any illness, accidents befalling guests, irregularities to the Front Office Manager.
• Bring immediately to the attention of the Front Office Manager any items left behind from check-out rooms and follow the standard operating procedure.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upsell all resort facilities and activities.
• Attend meetings and training as required.
• Knowledge and strict adherence to LQA standards.
• Perform any additional tasks given to me by supervisor/management.

Qualifications

To execute the position of Bell Host/ Doorman, I have the required qualifications minimum a hospitality diploma, technical skills and experience in a similar or greater role in luxury hotels with proven results.

I have a good command of written and spoken English and some knowledge of the local language and customs.

The above is intended to provide an overview of the role and responsibilities for a Bell Host/ Doorman at Six Senses The Palm, Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.