Bell Desk Supervisor & Guest Services Leader

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dedicated supervisor for their bell desk operations. The ideal candidate has at least one year of supervisory experience in customer service, with strong communication and interpersonal skills. Responsibilities include overseeing transportation operations, training staff, and maintaining high service standards. The position requires organizational skills and the ability to handle multiple tasks, ensuring a pleasant experience for guests. Full-time employment with no remote work options is offered.

Qualifications

• Minimum of 1 year in a Supervisory position or equivalent in customer service.
• Strong ability to communicate and direct tasks effectively.
• Must maintain a calm and courteous demeanor with guests.

Responsibilities

• Supervise bell desk valet transportation and airport operations.
• Ensure all deliveries are recorded and completed properly.
• Train bell service staff to operate efficiently.
• Assist guests with transportation and inquiries.

Skills

Excellent written and verbal communication

Interpersonal and leadership skills

Highly organized and results-oriented

Problem-solving abilities

Fluency in English

Ability to handle multiple tasks

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Opera Property Management System

Job description

A leading hotel chain in Dubai is seeking a dedicated supervisor for their bell desk operations. The ideal candidate has at least one year of supervisory experience in customer service, with strong communication and interpersonal skills. Responsibilities include overseeing transportation operations, training staff, and maintaining high service standards. The position requires organizational skills and the ability to handle multiple tasks, ensuring a pleasant experience for guests. Full-time employment with no remote work options is offered.