Beauty Brand Supervisor - Luxury Retail Leader

Al Tayer Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent luxury retailer in Dubai seeks a Department Manager to ensure exceptional customer service and manage team operations. Responsibilities include coaching staff, analyzing sales data, addressing customer complaints, training new employees, and maintaining visual merchandising standards. Candidates should have 4-5 years of experience in a sales or customer service role and possess a high school qualification. This role combines leadership and operational excellence in a luxury retail environment.

Qualifications

• 4 – 5 years experience in Sales or Customer Service environment.

Responsibilities

• Direct and coach the sales team to achieve customer service standards.
• Analyze sales data to maximize sales.
• Resolve customer complaints effectively.
• Ensure grooming and presentation standards are upheld.
• Motivate team members towards shared goals.
• Induct new starters into the team.
• Train staff on departmental aspects.
• Monitor stock and report shortages.
• Merchandise the department according to brand guidelines.
• Maintain housekeeping standards.
• Comply with company policies and procedures.

Skills

Customer service excellence

Team leadership

Sales analysis

Conflict resolution

Staff training

Education

High school qualification

Job description

A prominent luxury retailer in Dubai seeks a Department Manager to ensure exceptional customer service and manage team operations. Responsibilities include coaching staff, analyzing sales data, addressing customer complaints, training new employees, and maintaining visual merchandising standards. Candidates should have 4-5 years of experience in a sales or customer service role and possess a high school qualification. This role combines leadership and operational excellence in a luxury retail environment.