Bar Tender

Al Tayer Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality service provider in the United Arab Emirates seeks a dedicated individual to enhance beverage sales through exceptional customer service. The ideal candidate will have at least 2 years of experience in the food and beverage industry and be knowledgeable about menu items. You will be responsible for ensuring guest satisfaction and maintaining high standards of service and cleanliness.

Qualifications

• 2 years of relevant experience in the food and beverage industry.
• Able to communicate in English (verbal, reading and writing).
• Interest and enthusiasm for the hospitality industry.

Responsibilities

• Ensure all guests receive positive and professional service.
• Take and process customer’s orders accurately.
• Maintain cleanliness and hygiene standards.

Skills

Customer service

Product knowledge

Teamwork

Attention to detail

Education

Certification in Food and Beverage/Catering

Job description

Job Purpose

To maximise beverage sales through providing exceptional customer service in a professional and efficient manner to all guests to ensure customer satisfaction.

Key Responsibilities

• Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.
• Take and process customer’s orders in an accurate and timely manner.
• Understand and anticipate customer needs, being attentive but not intrusive.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
• Ensure product quality and consistency is delivered at all times to Brand guidelines and Company standards.
• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements.
• Work within operational procedures to ensure beverage preparation process remain within Company and Municipality guidelines.
• Carry out additional tasks as instructed by management

Key Performance Indicators (KPIs)

• Financial: Cost control / Waste reduction
• Business Effectiveness / Productivity: Adherence to work standards / operating standards (e.g. hygiene, cleanliness, discipline etc)
• Timely completion / achievement of assigned work / targets
• Customer: Customer satisfaction / feedback (internal / external)

Education

• Certification in Food and Beverage / Catering would be an advantage

Experience

• 2 years of relevant experience in the food and beverage industry

Functional Skills

• Able to communicate in English (verbal, reading and writing).
• Interest and enthusiasm for the hospitality industry