Banking Service & Digital Transformation Analyst

Citigroup Inc.; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A global banking corporation is seeking a Service Analyst in Dubai. This role involves managing client relationships, executing day-to-day customer service activities, and advising clients on banking products. Successful candidates will have 3-5 years of relevant experience and strong communication skills. The position demands a proactive approach and the ability to work cross-functionally. Compliance with bank policies and customer engagement is critical to ensure an excellent client experience.

Qualifications

• 3-5 years of relevant experience.
• Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits.
• Quick learner, self-starter, and proactive initiative.

Responsibilities

• Manage client relationships and engage to provide resolution.
• Execute customer service activities in coordination with the Customer Service function.
• Advise customers to enrich relationships and mobilize additional funds.

Skills

Customer Service experience

Effective written and verbal communication skills

Influencing and relationship management skills

Ability to work well with cross-functional teams

Education

Bachelor’s/University degree or equivalent experience

Job description

A global banking corporation is seeking a Service Analyst in Dubai. This role involves managing client relationships, executing day-to-day customer service activities, and advising clients on banking products. Successful candidates will have 3-5 years of relevant experience and strong communication skills. The position demands a proactive approach and the ability to work cross-functionally. Compliance with bank policies and customer engagement is critical to ensure an excellent client experience.