Banking Operations Specialist: Back Office & Compliance

First Abu Dhabi Bank; Ras Al Khaimah; On-site; AED 40,000 - 55,000; Full time

Job summary

A leading banking institution in Ras al-Khaimah is seeking a candidate for back office tasks including account maintenance and opening. The position requires excellent communication skills in English and/or Arabic, with a focus on customer service and problem-solving. A diploma or high school education and 1-2 years of relevant experience are preferred but not mandatory. The role is full-time and requires strict adherence to banking policies and procedures to ensure customer satisfaction.

Qualifications

• 1-2 years experience in back office or front desk.
• Excellent communication skills in English and/or Arabic.
• Knowledge of bank operations and administration.

Responsibilities

• Perform back office tasks such as account maintenance and account opening.
• Ensure policies and procedures adherence.
• Resolve customer complaints and seek satisfaction.

Skills

Customer Service

Problem Solving

Documentation Skills

Multitasking

Excellent communication skills in English

Team player

Education

High School / Diploma in any discipline

Tools

MS Word

Excel

PowerPoint

Job description

A leading banking institution in Ras al-Khaimah is seeking a candidate for back office tasks including account maintenance and opening. The position requires excellent communication skills in English and/or Arabic, with a focus on customer service and problem-solving. A diploma or high school education and 1-2 years of relevant experience are preferred but not mandatory. The role is full-time and requires strict adherence to banking policies and procedures to ensure customer satisfaction.