Banking Client Experience & Relations Officer

Emirates Islamic Bank; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent financial institution in Dubai is seeking a Customer Relationship Officer for their Relief Pool. This role involves addressing customer problems and ensuring satisfaction by resolving inquiries and promoting relevant products. The ideal candidate should have a Bachelor's Degree and relevant UAE banking experience. Candidates should excel in both oral and written communication and possess strong problem-solving skills. This position is essential for delivering high-quality service and maintaining client satisfaction.

Qualifications

• Minimum of Bachelor's Degree required.
• Relevant experience in similar job required.
• Prior experience in UAE is essential.
• Knowledge of banking products and operations is necessary.

Responsibilities

• Address customer problems and complaints to achieve satisfactory resolutions.
• Resolve client problems and respond to inquiries quickly.
• Provide product and service information to customers.

Skills

Oral communication

Written communication

Customer service

Problem-solving

Education

Bachelor's Degree

Job description

A prominent financial institution in Dubai is seeking a Customer Relationship Officer for their Relief Pool. This role involves addressing customer problems and ensuring satisfaction by resolving inquiries and promoting relevant products. The ideal candidate should have a Bachelor's Degree and relevant UAE banking experience. Candidates should excel in both oral and written communication and possess strong problem-solving skills. This position is essential for delivering high-quality service and maintaining client satisfaction.