Banking Centre Leader

Info Resume Edge; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution is looking for an experienced Branch Manager to lead and develop a dynamic team while driving sales and enhancing customer experiences. The ideal candidate should have a Bachelor's degree in Business or Finance, proven leadership skills, and at least 5 years of experience in retail banking management. This role offers a chance to impact branch performance metrics directly and implement strategic marketing initiatives. Join our team to excel in a rewarding environment.

Qualifications

• 5 years of experience in retail banking or branch management with leadership roles.
• Strong understanding of banking products and operations.
• Proven ability to drive sales and manage branch performance.

Responsibilities

• Lead and develop a high-performing team.
• Drive business development and sales goals.
• Ensure excellent customer experience.

Skills

Leadership

Customer relationship management

Sales target achievement

Team building

Education

Bachelor's degree in Business, Finance or Banking

MBA

Tools

Digital banking platforms

Job description

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Key Responsibilities

• Lead, manage and develop a high-performing team of Relationship Managers, Customer Service Officers and operational staff.
• Drive branch sales and business development goals across retail banking products such as deposits, loans, investments and insurance.
• Ensure outstanding customer experience through service excellence and quick resolution of client issues.
• Monitor and manage branch performance metrics including revenue growth, profitability, cost control and customer retention.
• Maintain strict adherence to regulatory and internal compliance standards, risk controls, and audit requirements.
• Develop and implement local marketing and outreach strategies to increase customer acquisition and brand visibility.
• Oversee branch operations, cash management and administrative activities.
• Foster a culture of performance accountability and continuous improvement within the branch team.

Requirements

• Bachelor's degree in Business, Finance, Banking or related field (MBA is a plus).
• 5 years of experience in retail banking or branch management including leadership responsibilities.
• Proven track record of achieving sales targets and growing branch business.
• Strong leadership, team-building and people management skills.
• Excellent interpersonal and customer relationship management skills.
• Sound knowledge of banking products, operations, compliance and risk management.

Preferred Qualifications

• Certification in banking or financial services (e.g. CAIIB, CFP) is advantageous.
• Familiarity with digital banking platforms and tools.
• Ability to lead through change and adapt in a dynamic regulatory environment.