Bangladesh Country Manager

Clutch Canada; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading cross-border fintech company seeks a County Manager for Bangladesh in Dubai. The role involves developing growth strategies and managing a team focused on customer experience. Candidates should have extensive experience in high-growth environments and strong analytical skills. This position requires an individual passionate about immigrant communities and financial inclusion.

Benefits

Flexible working hours

Diverse and inclusive environment

Qualifications

• 7 to 15 years in fast-paced, high-growth environments.
• Experience building and leading teams.
• Fluency in English and Bengali; other languages a plus.

Responsibilities

• Develop and execute growth strategies for Bangladesh.
• Manage customer acquisition and retention strategies.
• Report progress and insights to executive leadership.

Skills

Strong analytical skills

Stakeholder management

Customer-centric approach

User experience focus

Relationship-building across cultures

Education

Bachelor’s or Advanced degree

Tools

Excel/Google Sheets proficiency

SQL

Python

R

Job description

Location

Dubai, Dhaka

Employment Type

Full time

Department

Markets

Our Mission

Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team

Founded by Harvard grads / 3rd-time founders who also founded Segovia (successful exit) and GiveDirectly. 300M revenue, fastest-growing NGO. Top performers from Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline; we hire people that do as well. Driven by mission, guided by values – in deed, not just words. Team is global in scope (30 languages from 25 countries). If you’re interested in learning to make Chicken Moambe, we’re the place.

About Us

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.). We launched in 2019 and are tapping into a transformative shift in global finance: from banks to phones. This has driven a revolution for emerging markets where many could not access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee, saving money in the process. We aim to reduce inequity by helping immigrants move money home and become the leading cross-border fintech for emerging markets.

• We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

The Role

As the County Manager Bangladesh, you will develop and scale Taptap Send’s growth among the diaspora in key sender-side markets: US, Canada, UK and UAE to start.

You will manage every aspect of growth in these markets: customer acquisition and retention strategy, pricing, product quality, customer experience, team development and coaching. You will have an acute “own it” mindset, obsessed with the experience of individual users as well as iterating and optimizing scalable growth tactics and processes. You will have P&L ownership, delivering growth and profitability targets for the Bangladesh market. You will establish TTS as the leading product/service for sending remittances to Bangladesh, while being the “face” of the market internally and externally. Reporting directly to the Chief Commercial Officer, you will build and lead a team of growth managers on the ground in sending markets. This is an opportunity to join an early-stage, high-growth startup and make a positive impact on communities we serve.

Responsibilities

• Establish a vision, strategy and execution plan for Bangladesh
• Lead the team on the ground to execute within collaboratively aligned timelines
• Manage all aspects of growth across sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching
• Report to the executive leadership team on progress, insights and needs, using a data-driven test-and-learn approach
• Think creatively to unlock growth, improve profitability and increase brand awareness
• Hire, inspire, develop and retain top, diverse talent
• Collaborate with internal and external stakeholders including Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops and more
• Build trust-based relationships with diaspora communities and commercial partners in Bangladesh to increase brand awareness and improve unit economics
• Monitor and interpret growth, operational and financial metrics to improve execution
• Recommend improvements to product experience based on market, competitor and customer insights

Requirements

• Strong preference to be based in Dubai; New York and London will also be considered
• Ability to travel internationally periodically
• Exceptional knowledge and networks in the Bangladesh diaspora
• Advanced stakeholder management capability
• Experience building, developing, managing and leading teams
• Strong analytical skills and data-driven decision making; Excel/Google Sheets proficiency; SQL, Python, R a plus
• 7 to 15 years in fast-paced, high-growth environments such as startups, operations, consulting, finance, or similar
• Own-it mindset with a focus on user experience and scalable growth
• Bachelor’s or Advanced degree
• Fluency in English and Bengali; other languages a plus

Also you are

• Execution oriented with an impact-first philosophy
• Customer-centric with strong relationship-building across cultures
• Mission-oriented and passionate about immigrant communities and financial inclusion
• Flexible with working hours, including nights and weekends for events or meetings
• Organized with a startup-friendly system for staying on track
• Driven and target-oriented in a fast-paced environment

Taptap Values

• Impact first
• Team next
• Accept reality
• Propose solutions
• Win with grit
• Be proactively candid, with yourself and others
• Love the particular
• Own it
• Create positive energy
• Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications from members of underrepresented communities to apply.

If you require reasonable adjustments during the recruitment process, please let us know. Any information you provide will be used to accommodate your requirements.

Note: we recognize imposter syndrome is real – candidates who do not perfectly fit every characteristic of this role are still encouraged to apply.

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