AVP, Soft Services & Front Office

FAB; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a responsible individual to manage a diverse team overseeing Soft Services operations. This role requires exceptional people management skills to ensure productivity and adherence to quality standards. Responsibilities include leading front office and support operations, inspecting services, and aligning departmental goals with organizational objectives. The chosen candidate will also collaborate with international representatives to implement uniform standards. A proactive approach to fostering a values-driven culture and achieving operational excellence is essential.

Qualifications

• Exceptional people management skills for coordinating a diverse workforce.
• Strong leadership skills aimed at achieving departmental goals.
• Ability to foster a values-driven culture and address workforce challenges.

Responsibilities

• Lead the Soft Services unit and manage essential day-to-day operations.
• Oversee quality and compliance of services provided across all locations.
• Collaborate with international teams to maintain service standards.

Job description

The role is responsible for leading a diverse workforce of Soft Services manpower, Front desk and a dedicated core team. This role demands exceptional people management skills to ensure seamless coordination, productivity, and alignment with the bank's strategic goals. The role will oversee the identification and implementation of strategic opportunities to enhance and upgrade Soft Services Operations and Supporting functions, ensuring that all bank premises adhere to high standards of quality, aesthetics, and functionality.

The role will oversee the Soft services, Front office and other Facility support operations ensuring the efficient execution of all tasks and initiatives related to Soft Services Unit functions. This includes managing and overseeing Unit’s daily functions, conducting detailed inspections, and maintaining alignment with organizational goals to deliver exceptional operational performance.

The position encompasses the management of essential Soft services & Front office manpower, Plants & Landscaping management, Pest Control & Fumigation management, Meeting & Conference room Management, Pantry Consumables, Coffee & Snacks Vending Machines, Catering and Water logistics management.

Department Leadership

Ensure the alignment of the Soft Services Unit's strategy with organizational objectives through effective vertical and horizontal integration with other departmental strategies.

People Management

Drive the achievement of departmental goals by leading, motivating, and developing high-performing teams. Implement talent development initiatives, collaborate with subject matter experts, and cultivate a values-driven culture that aligns with the bank's ethical and operational standards. By fostering a collaborative and performance-driven culture, addressing workforce challenges, and driving adherence to organizational values, the role ensures the consistent delivery of high-quality services across all FAB locations. This holistic approach to leadership ensures operational excellence, sustainability, and continuous improvement within the Soft Services Unit.

International

The role is responsible of all our international receptionist and VIP Majlises to ensure they are following the same standards of the Head Office to have the same atmosphere and impression. Also, to collaborate with the international soft services representatives and implement the same standards in all offices.