Asst Guest Relations Manager

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel company in Dubai seeks a Guest Services Manager to oversee the check-in process and manage guest services. You will ensure a smooth guest experience while training staff and maintaining hospitality standards. Ideal candidates have at least 1 year of supervisory experience and a high school diploma. Strong communication and customer service skills are essential for success in this role.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins and verify guest identity.
• Assist management in training and evaluating employees.
• Ensure personal appearance is clean and professional.

Skills

Customer service

Supervisory skills

Communication

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Process all guest check-ins by verifying guest identity, form of payment, assigning rooms, and activating/issuing room keys. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information, ensure rates match market codes, and document exceptions. Secure payment prior to issuing room keys, verify/adjust billing, and compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests by contacting appropriate staff if necessary, and follow up to ensure requests are met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts, count and secure the bank at the beginning and end of each shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guest service needs; assist individuals with disabilities; thank guests with genuine appreciation. Communicate using clear and professional language; prepare and review written documents accurately; answer telephones with appropriate etiquette. Ensure adherence to quality standards. Use computers/POS systems to enter and locate information. Stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We are dedicated to nondiscrimination on any protected basis such as disability, veteran status, or other grounds under applicable law.

Required Experience: Manager