Associate Vice President- ATM Channel Manager

National Bank of Ras Al-Khaimah PJSC; United Arab Emirates; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading banking institution in the United Arab Emirates seeks an Associate Vice President - ATM Channel Manager. In this role, you will manage the overall ATM channel, ensuring optimal performance and excellent customer experience. The ideal candidate will have 8-10 years of experience in the banking sector with a focus on ATM management and project management. This position offers a competitive salary and opportunities for professional growth.

Qualifications

• 8 – 10 years’ experience in banking industry with exposure to ATM channels.
• Proven track record in project management.

Responsibilities

• Oversee seamless functioning of the ATM estate within the assigned budget.
• Implement installation plans, relocating underutilized ATMs.
• Continuously improve ATM features to deliver best‑in‑class customer experience.

Skills

Project Management

ATM channel management

Team leadership

Education

University Degree or Equivalent

Job description

About the Role

As an Associate Vice President - ATM Channel Manager to overall manage ATM channel, activity includes installation, budgeting, enhancements, revenue and sales. The channel manager will ensure that the ATM channel uptime and customer experience on ATMs is among the best in the industry. The channel manager will be solution oriented to reduce queuing at ATMs by building new functionalities. This role will be reporting to Executive Vice President, Head of Digital Channels, Personal Banking.

What You’ll Be Doing

• Oversee seamless functioning of the ATM estate within the assigned budget, ensuring high availability and service quality.
• Implement installation plans, relocate underutilized ATMs, and optimize the portfolio in line with management strategy.
• Define requirements and collaborate with project teams to deliver new initiatives and enhancements on time.
• Continuously improve ATM features and usability to deliver best‑in‑class customer experience.
• Manage overall ATM budget, enforce maker‑checker controls, and monitor expenses related to rentals, repairs, and installations.
• Conduct monthly analysis to identify opportunities for network optimization and cost efficiency.
• Ensure adherence to audit requirements and regulatory standards for ATM operations.
• Maintain uptime targets (EDM – 97%, ATM – 99%) by monitoring performance and escalating issues to IT promptly.
• Drive revenue generation through ATM channels and support business growth plans.
• Align ATM channel features with customer needs and business objectives, ensuring approved projects go live as planned.
• Identify and implement process enhancements to improve efficiency, reduce costs, and elevate service quality.
• Foster teamwork, manage punctuality and leave planning, and motivate the team with confidence and enthusiasm.

What We’re Looking For

• Education: University Degree or Equivalent
• Experience: 8 – 10 years’ experience in banking industry with vast exposure to ATM channels & Project Management