Assistant Sales Manager -CorporateMice

Marriott Hotels Resorts; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a dedicated individual to handle guest requests and provide exceptional customer service. The ideal candidate will have at least 2 years of experience, strong communication skills, and a commitment to maintaining the brand's image. In this role, you will assist in training staff, promote hotel services, and ensure guest satisfaction at all times. Join our team to help create memorable experiences for guests throughout their stay.

Qualifications

• At least 2 years of related work experience in a similar role.
• No supervisory experience required.
• Ability to handle guest requests professionally.

Responsibilities

• Handle guest calls and requests efficiently.
• Assist management in training and motivating employees.
• Maintain confidentiality and security of proprietary information.

Skills

Sales techniques

Customer service

Communication

Team collaboration

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Contact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including upselling. Determine and give complimentaries to guests as gifts for their patronage (e.g. rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes and cancellations received by phone, fax or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer record and process all guest calls, requests, questions or concerns. Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience

• Manager