Assistant Reservation Manager

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group is seeking a dynamic Assistant Reservation Manager in Dubai. This role involves overseeing reservation operations, ensuring guest satisfaction, and mentoring staff. The ideal candidate will have experience in hotel reservations, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. A Bachelor's degree in Hospitality is preferred, alongside proficiency in relevant software and systems.

Qualifications

• Proven experience in hotel reservations or a similar role.
• Fluency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Manage daily operations of the reservation department.
• Process reservations through various channels.
• Train and mentor reservation agents.

Skills

Customer service orientation

Interpersonal skills

Sales skills

Problem-solving skills

Detail-oriented

Education

Bachelor's degree in Hospitality Management, Business Administration, or a related field

Tools

Global Distribution Systems (GDS)

Property management software

Microsoft Office suite

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a dynamic and customer-focused Assistant Reservation Manager to join our team in Dubai, United Arab Emirates. As an integral part of our hospitality organization, you will play a crucial role in ensuring smooth reservation operations and delivering exceptional guest experiences.

• Assist in managing and overseeing the daily operations of the reservation department
• Process reservations efficiently through various channels, including phone, email, and online booking systems
• Monitor and update room availability and rates in the property management system
• Collaborate with other departments to fulfill special guest requests and ensure guest satisfaction
• Train and mentor reservation agents, providing guidance on best practices and company policies
• Analyze reservation trends and provide regular reports to senior management
• Handle complex reservation inquiries and resolve guest complaints professionally
• Implement and maintain standard operating procedures for the reservation process
• Stay updated on hotel promotions, packages, and services to effectively upsell to potential guests
• Ensure all reservation correspondence is handled within 24 hours
• Manage group bookings and coordinate with the sales team for large reservations
• Optimize reservation strategies to maximize revenue and occupancy rates

Qualifications

• Proven experience in hotel reservations or a similar role within the hospitality industry
• Proficiency in reservation systems, Global Distribution Systems (GDS), and property management software
• Excellent interpersonal and communication skills, with the ability to interact professionally with guests and team members
• Strong customer service orientation with a focus on delivering high-quality guest experiences
• Demonstrated sales skills and ability to upsell hotel services and room types
• Detail-oriented with excellent organizational and time management abilities
• Ability to work efficiently in a fast-paced, dynamic environment
• Problem-solving skills with a proactive approach to addressing guest concerns
• Thorough knowledge of hospitality industry standards and best practices
• Strong leadership qualities with the ability to train and mentor team members
• Proficiency in Microsoft Office suite and other relevant software applications
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
• Fluency in English; additional language skills are a plus