Assistant Manager Reservations

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai is seeking an experienced Assistant Reservations Manager to lead the Reservation Teams. The role involves hiring and developing talent while optimizing revenue through standards and practices. Candidates should have a minimum of 2 years of experience in a similar role and 3 years in leading Room Reservations Teams. Knowledge of Accor's systems is essential. This full-time position does not allow remote work.

Qualifications

• Minimum 2 Years experience as an Assistant Reservations Manager.
• Minimum 3 Years experience in leading Room Reservations Teams.
• Knowledge of Accor Distribution and Reservation systems a must.

Responsibilities

• Leads the Reservation Teams of Fairmont The Palm.
• Hires and develops talent for future growth within the company.
• Develops and maintains reservations standards that drive revenues.

Skills

Fluency in Accor distribution and reservations systems

Leadership skills

Revenue management knowledge

Team development

Tools

IDEAS

Demand360

OTA Insight

Revenue Insight

Job description

Responsibilities

• Leads the Reservation Teams of Fairmont The Palm.
• Hires and develops talent for future growth within the company
• Implements practices and initiatives that creates an engaged motivated and cohesive team that works together to achieve common objectives
• Develops and maintains reservations standards that drive revenues optimizes organizational efficiencies and instills guests engagement
• Ensure appropriate scheduling to minimize response time to customers and ensure immaculate quality of reservations and inquiries
• Is fluent in all Accor distribution and reservations systems Accor Rate architecture and Revenue practices
• Is fluent in revenue enhancing and benchmarking tools including however not limited to IDEAS Demand360 OTA Insight and Revenue Insight
• Partakes in Revenue Strategy Meetings and works on revenue enhancing initiatives and strategies
• Manages and leases with other department on all room upsell programs / platforms to maximize rate and guest satisfaction
• Other tasks as assigned.

Qualifications

• Minimum 2 Years experience as an Assistant Reservations Manager
• Minimum 3 Years experience in leading Room Reservations Teams
• Knowledge of Accor Distribution and Reservation systems a must
• Experience from working in Resorts a plus

Remote Work

No

Employment Type

Full-time