Assistant Manager – Customer Fulfilment - Retail Investment & Bancassurance

National Bank of Ras Al-Khaimah PJSC; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in the UAE is seeking an Assistant Manager – Retail Investments & Bancassurance. You will oversee the bank's retail investment products, ensure operational efficiency, and enhance customer value through strategic partnerships. The ideal candidate will have prior experience in banking, strong leadership skills, and a relevant degree. Join us to drive excellence in financial services.

Qualifications

• Minimum of 5 years of banking experience, including 2 years in a leadership role.
• Experience in banking or financial services.
• Advanced certifications in investments or insurance preferred.

Responsibilities

• Support execution of retail investment and bancassurance products.
• Monitor operational data to spot trends and resolve issues.
• Partner with compliance and risk teams to assess product risks.

Skills

Banking operations

Customer service

Regulatory compliance

Leadership

Financial analysis

Education

Bachelor’s degree in finance, Business Administration, Economics

Job description

About the role

As Assistant Manager – Retail Investments & Bancassurance, you’ll play a key role in supporting the management and oversight of the bank’s retail investment products and insurance services. This includes ensuring operational efficiency, regulatory compliance, and enhancing customer value through well-structured financial offerings and strategic insurance partnerships.

Reporting to the Senior Vice President & Head of Internal Audit – Wholesale & Business Banking, you’ll collaborate with a focused team of 4 professionals and 12 cross-functional members within Group Internal Audit. Together, you’ll help strengthen internal controls, drive service excellence, and support the bank’s commitment to integrity and innovation.

What You’ll Be Doing

• Support the smooth execution of retail investment and bancassurance products, ensuring transactions are processed efficiently and accurately.
• Work closely with product managers and internal teams to align offerings with customer needs and regulatory standards.
• Bring deep expertise in investment and insurance products to guide operational decisions and elevate service delivery.
• Implement best practices to boost operational efficiency and enhance the overall customer experience.
• Monitor operational data to spot trends, resolve issues, and identify opportunities for product performance enhancement.
• Ensure full adherence to legal and regulatory requirements across all retail investment and insurance activities.
• Partner with compliance and risk teams to assess product risks and embed effective controls.
• Prepare and maintain thorough documentation to support regulatory audits and internal reviews.
• Foster productive partnerships with internal stakeholders and external service providers to ensure seamless operations.
• Serve as the key contact for operational queries related to investment and insurance services, providing timely and informed support.

What We’re Looking For

• Education: Bachelor’s degree in finance, Business Administration, Economics, or a related field is required. Advanced certifications in investments or insurance are preferred.
• Experience: Minimum of 5 years of banking experience, including at least 2 years in a leadership role. Proven ability to operate independently with minimal supervision, demonstrating strong ownership and accountability in delivering results.
• Industry Exposure: Experience in banking or financial services