Assistant Housekeeping Manager

Hilton; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading global hospitality company is seeking an Assistant Housekeeping Manager to oversee housekeeping operations in Dubai. This role involves managing budgets, providing training, ensuring high operating standards, and delivering an excellent guest experience. The ideal candidate should have housekeeping management experience, strong communication skills, and a passion for guest service. High school certification is required, and knowledge of health and safety regulations is essential. Join us to contribute to exceptional hospitality experiences.

Qualifications

• Experience managing a department and Profit and Loss account is advantageous.
• Strong communication skills are essential.
• A passion for delivering exceptional levels of guest service is a must.

Responsibilities

• Assist with overseeing Housekeeping/Laundry operations.
• Support departmental targets and effective cost controls.
• Ensure high operating standards in Housekeeping as per brand standards.
• Perform routine inspections and monitor Team Members.
• Manage team performance and support training and development.

Skills

Housekeeping/laundry experience in managerial capacity

High level of commercial awareness

Excellent leadership and communication skills

Basic computer proficiency including Microsoft Office

Ability to work under pressure

Knowledge of Workplace Health Safety and Hygiene

Flexibility

Education

High school certificate or equivalent

Tools

Property Management Systems

Job description

EOE/AA/Disabled/Veterans

What are we looking for

An Assistant Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow:

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Proficiency at a basic level with computers and computer programs including Microsoft Office
• Excellent leadership interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Knowledge of Workplace Health Safety and Hygiene is essential
• Strong communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• Experience managing a department and Profit and Loss account
• High level of IT proficiency

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

An Assistant Housekeeping Manager will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests.

What will I be doing

As an Assistant Housekeeping Manager you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Housekeeping Manager and monitor standards. Specifically you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets, objectives, work schedules, budgets and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Implement effectively all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance standards and performance of all Housekeeping Team Members with an emphasis on training and team work
• Ensure team members have an up‑to‑date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support the Executive Housekeeper
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing training and developing the team
• Deputise in absence of the Executive Housekeeper
• Provide excellent guest service
• Assist other departments wherever necessary

Required Experience

Manager