Assistant Housekeeping Manager

AccorHotel; Abu Dhabi; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hotel resort in Abu Dhabi is seeking a dedicated individual for a fulltime supervisory role. The position emphasizes promoting a professional image, enhancing customer satisfaction, managing recruitment, and fostering a positive work environment. Ideal candidates will have supervisory experience, strong communication skills, and a passion for service excellence. This dynamic role requires flexibility and the ability to work under pressure in a fast-paced setting, ensuring that both guests and colleagues receive outstanding service.

Qualifications

• Minimum of two years supervisory experience.
• Excellent written and verbal interpersonal and communication skills.
• Diploma in Hotel management an asset.
• Previous International experience essential.
• Guest focused with a passion for service and standards excellence.
• Must be strong team player with proven leadership development and delegation skills.
• Knowledge of Opera, Word, Excel, and Windows XP.
• Highly organized, career and result oriented.
• Must be able to work well under pressure in a fast-paced and constantly changing environment.

Responsibilities

• Promote a helpful image to guests.
• Anticipate customer needs to enhance service quality.
• Cooperate with colleagues in a prompt and helpful manner.
• Develop and maintain quality training and coaching.
• Manage recruitment and departmental schedules.
• Create an environment that promotes colleague morale.
• Appraise colleagues twice a year for development.
• Promote sales awareness within the department.
• Control operating costs under departmental direction.
• Report hazards and maintenance requirements.
• Comply with health and safety legal requirements.

Job description

Responsibilities

• To promote a helpful and professional image to Guests with full cooperation when requiring assistance ensuring a prompt caring and helpful attitude.
• To strive and anticipate the customers needs whenever possible to enhance quality service and in turn enhance customer satisfaction.
• To give full cooperation to any colleagues requiring assistance in a prompt caring and helpful manner. To be flexible in assisting around the Hotel in response to the business and customer needs.
• To develop and maintain quality training and coaching in a systematic and professional way to ensure consistent delivery of the product service standards.
• To manage the recruitment of colleagues scheduling and planning of departmental rosters departmental orientation colleagues and training schedules.
• To assist in creating an environment which promotes colleagues morale that encourages employees to have pride in their department and their skills ensuring maximum efficiency.
• To appraise colleagues at least every six months identifying developmental needs from colleagues appraisals ensuring maximum support received.
• To address development needs identified from appraisal and to maximize areas of strength. To assist also your departmental Manager in appraising employees in the Department at least every six months.
• To positively promote sales awareness with the Department and maximize sales opportunities.
• To help control operating costs within the standards set under the direction of the Departmental Managers.
• To identify and report hazards and maintenance requirements in the workplace and follow through with your Department Manager to ensure no defects.
• To comply with statutory and legal requirements for fire health and safety. Licensing and employment. Check that members of your Department are also aware of these requirements and are working in accordance to them.

Qualifications

• Minimum of two years supervisory experience
• Excellent written and verbal interpersonal and communication skills.
• Diploma in Hotel management an asset.
• Previous International experience essential.
• Guest focused with a passion for service and standards excellence
• Must be strong team player with proven leadership development and delegation skills.
• Knowledge of Opera Word Excel and Windows XP.
• Highly organized career and result oriented with the ability to be flexible with hours days off assignment and additional duties.
• Must be able to work well under pressure in a fast paced and constantly changing environment.

Additional Information

Your team and working environment

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding

Remote Work

No

Employment Type

Fulltime