Assistant Guest Relations Manager – Luxury Resort

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates is seeking an experienced Assistant Guest Relations Manager to join their team. The ideal candidate will have a background in hospitality management, strong leadership and customer service skills, and experience in front office operations. Responsibilities include managing duty rosters, enhancing guest experience, and ensuring high service quality. This role offers an attractive tax-free salary and excellent employee benefits, including healthcare and reduced hotel rates globally.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and healthcare package

Life insurance

Functional incentives

Qualifications

• 2-3 years of experience in a supervisory or assistant managerial position within Front Office operations.
• Ability to lead, motivate, and support a team effectively.
• Strong decision-making skills under pressure.

Responsibilities

• Oversee duty rosters and manage team administrative tasks.
• Update Standard Operating Procedures and ensure staff training.
• Monitor guest feedback and collaborate on service improvements.
• Lead daily operations and provide exceptional customer service.
• Act as Duty Manager during emergencies and critical situations.
• Contribute to revenue generation through upselling.

Skills

Leadership

Interpersonal skills

Communication

Customer service

Problem-solving

Education

Diploma or degree in Hospitality Management or related field

Tools

Property management systems (e.g., Opera)

Job description

A luxury hospitality brand in the United Arab Emirates is seeking an experienced Assistant Guest Relations Manager to join their team. The ideal candidate will have a background in hospitality management, strong leadership and customer service skills, and experience in front office operations. Responsibilities include managing duty rosters, enhancing guest experience, and ensuring high service quality. This role offers an attractive tax-free salary and excellent employee benefits, including healthcare and reduced hotel rates globally.