Assistant Front Office Manager

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading global hospitality company is seeking an Assistant Front Office Manager in Ras al-Khaimah to oversee Front Office operations. Responsibilities include ensuring guest satisfaction, training team members, and maximizing revenue through effective management techniques. The ideal candidate will have supervisory experience in hotel environments, excellent leadership skills, and a strong commitment to customer service. This role offers a chance to lead a dedicated team, enhancing guest experiences at a dynamic resort.

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail.
• High level of IT proficiency.
• Ability to work under pressure and maintain excellent grooming standards.

Responsibilities

• Assist in supervising the Front Office Team to ensure exceptional guest experiences.
• Monitor the appearance and performance of Front Office Team Members.
• Maximize room occupancy at best rates and promote hotel services.

Skills

Supervisory experience in Front Office

IT proficiency

Leadership skills

Customer service commitment

Sales capabilities

Job description

Job Description - Assistant Front Office Manager (HOT0C76Z)

Job Number: HOT0C76Z

Work Locations

DoubleTree by Hilton Resort & Spa Marjan Island
Marjan Island Blvd. Ras Al Khaimah 1468

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Previous Knowledge of OnQ Systems
• Knowledge of Hilton Honors Program
• Strong focus on Hilton customer promise
• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office