Assistant Front Office Manager

SupportFinity™; Dibba Al Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A premium hotel chain in Abu Dhabi is looking for an enthusiastic Assistant Front Office Manager. This role involves overseeing hotel operations, ensuring high guest service standards, and supporting front desk activities. The ideal candidate should have a degree in hotel management and at least 3 years of managerial experience in an upscale hotel. Strong interpersonal skills and fluency in English are essential for this position, which also demands flexibility in schedule to accommodate business needs.

Qualifications

• Minimum 3 years experience in a managerial role in an upscale hotel.
• Willingness to work a flexible schedule.

Responsibilities

• Oversee and supervise the operations of the Front Desk and Guest Services.
• Ensure adherence to Front Office Policies and Procedures.
• Coordinate the Arrival, Stay, and Departure experience for all Guests.

Skills

Interpersonal skills

Attention to detail

Fluency in English

Organizational skills

Self-assured presence

Education

Degree in Hotel Management or related field

Tools

Property Management System

Job description

Overview

Traders Hotel Qaryat Al Beri, Abu Dhabi is seeking an enthusiastic Assistant Front Office Manager to join the Traders Hotel family. The selected candidate shall be the face of the hotel with a pleasing personality to welcome, assist, and ensure guest experiences are cared for.

What are we looking for?

• Degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related field
• Minimum 03 years experience in a managerial role in an upscale hotel
• Good understanding of Property Management System
• Willingness and ability to work a flexible schedule to meet business demands
• Strong interpersonal skills and attention to detail
• Good communicator with fluency in English
• Proven organizational skills, able to set and meet deadlines
• Executive presence – self-assured exuding quiet confidence and humility
• Lives and breathes the Shangri-La values

What will you do?

• Responsible for overseeing and supervising the operations of the Front Desk, Guest Services, Bell, Door, Concierge and Night Audit
• Ensures that all Front Office Policies and Procedures are adhered to
• Ensures VIP procedures are being met or exceeded daily for all Guests
• Coordinate the Arrival, Stay and Departure experience for all Guests
• Understand and promote the hotel's and departmental vision
• Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Ambassadors in their daily tasks relating to their roles
• Ensure that all Front Office team have the supplies needed to perform their duties
• Responsible for ensuring consistency in exceeding guest service expectations
• Energize the brand by promoting our Guest loyalty program
• Ensure cash handling and credit policies/procedures are followed
• Maintain a high standard of professionalism amongst Front Office colleagues
• Empathetically listen to client queries/complaints and work with colleagues to find solutions

Traders Hotel Qaryat Al Beri, Abu Dhabi

The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travellers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La, The Villas by Shangri-La and a Souk.

Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws.